Magnolia Assisted Living

The place needs a good scrubbing of the floors and the patient room floors were nasty ! The girl running the place does not have a degree yet and is not even 21 years old. It's a big important position that needs, to be held by someone more mature and with at least a masters degree in the field.The girls that deal with the patients are wonderful.

Had you asked before the management changed about a year ago I would have given everything a 5. Now the place looks clean, but no one knows my name. Activities are minimal. [name removed] spends all his time in his room, but that's probably his choice. [name removed] wouldn't understand a move, he would scream to come home. The electric gate is often left open.

Most of the staff were nice and helpful, but maybe a little lazy. The current Director is horrible and impossible to work with and communicate with. Housekeeping was a big problem. They don't have housekeeping available on the weekends and it was pretty obvious from the filth you could see at those times. The meals seemed okay. No I would definitely not recommend this facility.

This Autumn Grove serves pre-fab Walmart food, with few fresh additions, in order to save money even though the costs of the facility are high. The activities must mostly be done by volunteers or the caregivers, which means there is little diversity of late, and takes away from caregivers' ability to focus on resident needs. The facility is clean but some details of cleanliness are lacking, such as cheap paper towels and toilet paper in bathrooms, neglected corners, rooms not well cleaned every day.... The caregivers are wonderful, though the manager leaves a lot to be desired.

There are good aides, a few - but left in the care of others (on their phones, or leaving residents alone in building, or engaged with each other, or just do not care) so many concerns, items lost, medications lost or expired. Management would agree - until they didn't and told us our healthcare expectations were too high and demanded equipment that we had said we would not use because of the training requirement and staff that we did not trust with this equipment. The next day after giving notice - they withheld care for my mother - YES WITHHELD CARE because we did not get the equipment there that night - no compassion, postings on website are definitely staged - if you are looking for someone you love - this is not a good place.

My dad did not receive adequate care here. When I visited him I found him in an unsanitary condition and very ill. He was in his room and they had closed the door-he is very deaf so it could not be to block out the sound. I could get no assistance and I cleaned him by myself. He was very sick so I called the ambulance. We have not been back. So many broken promises.

Windhaven Senior Living is a beautiful facility, but horribly run. Massive turnover, contract caregivers that are a revolving door. Corporate has taken over and is trying to save it.

High management turn over every few months. Staff and medtech's, and nurse all quit. Staff was often overworked and disrespected. Rooms were not move in ready. Broken door locks, broken AC for days, broken ceiling fans, phone network down every few weeks.. Apartment not cleaned regularly. Food is not what is pictured online, actually much lower grade. My parents were even served raw chicken! My Mom was bite up by ants because the room was infested with them. YOUR LOVED ONE DESERVES SO MUCH BETTER!

Do not rely on WSL for quality memory care. Only a few cares and I mean a few are capable of doing the job and they are not often in the building. They are understaffed. My mom recently passed in hospice after her dementia took a toll in conjunction with NUMEROUS falls (resulted in bruising to her head). Additionally, her neighbors family moved her to another facility. They are on their 3rd management and 3rd nurse director and not sure who the executive director is cause that changed in August. Simply said use at your own risk..