Chapters Living

My experience has been disappointing. The activities are lacking, there's nothing to do. There's no place to exercise and no library for books. It's very boring. The place is nice inside, but we're kind of disappointed. The food could be better, it tastes ok most of the time and sometimes it's not good. The choices lack variety and become kind of boring. They mostly serve chicken and a little bit of steak.

My father is doing okay since his move to this community, but I do have some concerns. He is still adjusting, and I do feel he is safe, and in good hands. One of my concerns is they are slow with getting anything fixed. He has had a/c problems, door issues. The responsive time of the maintenance needs to be quicker. The staff is kind, and very helpful. I do have to let my father know that they are there to help him when he needs it. His room is pretty clean, but they are doing some updating around the community. So the cleanliness of the community isn't the best. Hopefully when they are done, the cleanliness improves. I have had a meal, and the food is good. My father seems to like the meals. Overall there is room for improvement, but I would recommend this community.

Over all a good facility. Very caring staff. Small facility which I like. Great food!!!!! Very nice set up. The manager has worked very hard to address all issues as they have come up. I would live here!!!!!!

I had a pretty decent tour of this community. There was construction going on at the moment. So the community was not the best looking at the time, but everything else looked nice. The staff was kind to my family, and myself. It was a good experience.

I was able to take a tour of this property and we did enjoy it. The director was extremely helpful and friendly. Answered all our questions and took us around. I just did not like the room situation with sharing.

Overall we are pleased with Rose Estates. It is clean, food is good and staff is friendly and welcoming. My issue right now - Mom cannot put any weight on her left leg because of a fractured hip. She has had to wait for help to assist her in getting off the toilet - one time was 30 minutes and another 25 minutes. I understand that the help might be busy with other residents, but I think that is way too long. Is there enough help? Mom is paying for Level #2 Assisted Living Care. I don't have any details in front me as to what that covers.

We are struggling to get the necessary attention for which we chose Rose Estates and were assured was available for our mother. We are disappointed in the care provided and frustrated by the lack of effort on the part of the Rose Estates staff to meet our needs at this time. We hope this will change but right now it is up to the family to monitor her needs and respond to frantic calls for help from her which are the result of failure of the staff to be monitoring her medical needs.

The turnover of staff had suddenly become an issue after years of consistency, friendliness and great quality of care. One could feel the happiness and family-like atmosphere in the halls, but they lost their manager to retirement, their cooking staff all left (food quality has completely deteriorated) and their fantastic handyman who practically whistled while he worked also left. Newer staff members do not have the training they need to deal with the elderly. Some (not all) staff members are cranky, disrespectful, and, in fact, downright bullying and rough with residents. Hopefully this is just a temporary issue and they will get a grasp on all of it, but for now, the family atmosphere and cooperative team feeling and support have not only declined, but reversed. This is a lovely facility and until all of the recent turnover of staff, we have been extremely happy with the care offered at Rose Estates. There are still staff members there who are wonderful and amazing, but they appear to be frightened or intimidated and less enthused about their jobs.

It was more expensive and seemed to be colder. It was really nice looking but I don't think they would be able to give my brother the attention that he needs because it's so bit. The other thing is that the expense is too much. My brother is young and he wouldn't be able to stay at Sunrise for more than a couple of years, if that.

-Liked the director. -nurse in building 24/7 - LOVE THAT -Full fridge and microwave -Encourages Hospice if desired -Docs make visits here or they -will take to dctor apt if in area.

My brother has been a resident for several months now. Lamar Court is a very friendly, welcoming place to live. They are however understaffed. This puts pressure on the hard-working staff who do their best and on the residents who are not getting their needs met in a timely manner. Activities are great. The cook is excellent but the service which is contracted out is very poor. Nursing care is excellent. The cost is reasonable.

Lamar Court keeps trying...Seems like consistent staffing turnover as well as quality maintenance challenges. Finally getting much delayed updating. Cooks change more than the menu. Reminders for your loved one needs are an asset. Medical staff tries -- had has improved of late. Organization would be key improvement. Current director is trying to improve the property but so much to do. Fairly good activities for residents to enjoy. Nice to have a stylist come for residents.

My sister did well here as long as her health was pretty good. However, when she required more attention, it became obvious that there was inadequate staffing

My mother was in this facility pre Covid and we couldn't have been happier with her care. But since the pandemic ended the staff turnover has left the care unacceptable for our family. Our mother was left in a wet bed so often we had to change her mattress and when we moved her the sheets smelled of urine and there was a dirty diaper under her bed. There is no art or music therapy and the new staff try hard but are in need of training on working with those suffering from dementia. We tried to get a care plan for our mother for over a month with no success.

Communication and follow through have been challenging. They say the right things but then I have to ask repeatably. Food is ok but limited choices & not always practical for seniors ( chili is on the menu but not chicken noodle soup). Extremely limited male staff especially for the number of male residents.

While the location looks great, pay attention to the staff and level of care. The director ignored residents asking for help, stating she would get someone to assist them but didn't. Residents were left alone in common areas with no staff to engage with. They were clearly bored even though the activity schedule stated they were suppose to be having an activity. Food was left out in the bistro area from breakfast or lunch even though it was past those meal times.

We did not have a good experience with this community. They did not care for my father and his needs well at all. The management is not very good here. They are not good at responding to my concerns. I feel like they are not very honest and are hiding things. Their skilled nurses do not have licensees. Also we had some insurance problems. They lied to my father and I would never recommend this community to anybody.

I would never bring my father back to their facility. He were there for 1.5 years and I saw the decline in his health. [Name removed] is a horrible director. She tries to make herself sound as though she is educated, caring, responsible and has the resident best interest, but fails in every way. My father was over medicated to make their lives easier on many occasions. I have seen so many individuals there decline in health and a few pass away. When I removed my father from there, I had called 1 month in advance to give them notice. [Name removed] made it very difficult, and charged my father for the month that he left. When I called to make sure they were not going to charge me for another month, [name removed] said she was because I did not give them a 30 day notice. She is very hard to work with and tries to come across as a good person. She accused me of cursing at her when I used the word "[profanity removed]" . I told her she needs to get her [profanity removed] together due to the fact, that she asked me to submit a copy of my POA for the 3rd time. I guess her virgin ears were offended. Give me a break! There are good people working for them that due care, but the top person in charge is her and honestly in my opinion she is not qualified.

We filed a complaint with the state and they gave us our money back after just two weeks. They almost killed my mother and several times the thermostat would be on 62 or 59 degrees. They were ugly to my sister and demanding. She had severe diarrea within a week of getting there and this was during the time they asked us not to visit for at least 2 weeks so mom could get acclimated. If they hadn't called us on day 8 she would have been dead. We then got her in the hospital where she remained for 8 days and now in a nursing. She never has fully recovered. I would never recommend this place and I was not the only one filing a state complaint, 2 other people filed complaints that I know, also around the same time I did.

This place is a complete fraud!! The only reason they have good reviews is because they had a contest on how many people can get good reviews for them. And in exchange they would win some lottery tickets.95% of the people who have put a review for this place are family members of employees and know absolutely nothing about what really is going on behind them closed doors!! You have staff members who ask family members for money. Staff members run the facility not administration! To where residents no personal business about staff members. Administration is rude conniving and just straight-out frauds!! This is not an assisted living facility, it's more like a skilled facility. You have residence who where accepted and lied to about the services they would get. But Lamar Court can't even properly staff their own facility. They leave the care of your loved ones in the hands of only one CNA and one nurse for 84 residents. Which the last time I knew was the legal with the Kansas State board of nursing. Awesome have even covered up reasons why residents have passed away in order to save their own behind by coaxing employees on what to say. Had a woman die because the CNA dropped her pushing her in her walker the wrong direction and ended up breaking her back and four places and eventually died. They are also in legally giving a residence cat insulin knowing that is outside their scope of practice and license. You have several employees who have continuously been verbally abuse by one person who Lamar Court keeps making excuses for!! I wouldn't leave my worst enemies family member in this facility nor trust them to take care of them for they might end up dead as well.