1-20 of 55 reviews
Overall I'm happy, and leadership has been responsive to any concerns. Phyllis - Loved one of resident/client
I think the staff is friendly, but I also think that there is difficulty in keeping consistency with the staff. There has been some turnover. There are a few on staff that have been terrific, and there are a few that maybe aren't permanent. And it seems like there's not good communication between leadership and them about what their responsibilities are. The living spaces are nice and large, and the housekeeping staff is excellent. Cleanliness of the common areas is great as well. My loved one is not as happy with the food as she was at a previous place that she lived. Her main complaint is the vegetables are overcooked and mushy. She would also like to see more green salads and more variety in general.
Anonymous - Child of resident/client
The staff is warm and friendly. Mom speaks very highly about how kind everyone is. They are short-handed due to COVID so the service can be slow at times.
Okay place. Not great, but not bad. anonymous - Child of resident/client
They seem to be on top of things. They have tight security and Covid precautions were all in place and followed well. They provided good services and the staff are excellent, but they're just understaffed. Especially during the night shift. They were lacking people and quality of people at night. The food was okay, just a little monotonous. They had a fair amount of activities, bingo and all that. I think the cost is pretty fair compared to other places out there.
A secure and happy place Roger - Child of resident/client
This is a great place if your loved one can get up and walk and do a lot of things for themselves. I've only been able to visit twice since we moved in during Covid. Everything that I could see looked clean. It's been hard not getting to see very much of anything firsthand. The care seems to be good based on the phone calls I have with them. They all seem like they're really on top of things. The staff that I've met have been great, and very helpful. Right now they're basically bending over backwards to care for my loved one, even though they're not equipped to handle higher care needs. It has been just amazing. I have to give them a thumbs up on everything really. I've found it to be an affordable place. I just wish my loved one was able to take advantage of everything they offer She took a downhill turn and hasn't been able to experience it fully.
anonymous - Toured community
Enjoyed my visit - very helpful. [name removed] was wonderful! Thank you
A good place for mom Resa Wells - Loved one of resident/client
Overall, I think they are doing a good job. The caregivers are all very caring and open with things. in general, the nurses, the administration, and all the staff are wonderful. The only issue we are dealing with is they are not as communicative as they could be. For example, my mother falls a lot, and although they do take actions to prevent the falls, they only contact us for major falls and not the minor ones. It is also difficult to get information about her health, which is very frustration for us. I will say that they have been responsive to working with us to remedy the communicate issues, which is a positive.
anonymous - Toured community
We enjoyed [name removed] meeting and tour with us. She answered most of our questions thoroughly. The facility appears well kept and the staff we did meet were friendly. As this was our first tour, we have nothing to compare it to at this point..
So many things wrong at Brookdale
disappointed family - Loved one of resident/client
Had our mother at Brookdale Lakewood for 5 months before she passed. This facility had nothing but one issue after another. They went through several management changes during that time and things never got any better despite promise after promise. We paid for extra assistance in every category but mom very rarely received that assistance. I visited mom a couple times a week so saw lots first hand. All I can say if you chose this facility for a family member make sure you pay attention or your loved one will be left on thier own for the most part.
Not impressed right now anonymous - Loved one of resident/client
My mom is in this smaller community she has a cute studio. I have mixed emotions. But they have been very understaffed and I've made several complaints because they say her call light was broke. [removed] has been a big help, when I couldn’t reach corporate I called her and she helped me get in touch with them. So 1 day she called for an hour and a half to use the restroom and she finally did it herself and could have fallen. So they said her call light was fixed but it happened again and she had fallen and used call light and laid on the floor for 30-45 min and noone came luckily she crawled to her cell phone at 90 yrs old and called the front desk. I just feel that is negligent and can be fixed. The facility itself is nice and her room is always clean they will do her laundry and make her bed. She gets 3 good meals a day. They will try to engage her with the activities.
anonymous - Toured community
[Removed]called 9/27/17. The units do not have kitchens. She said it was a state-wide assisted living law.
My tour of Brookdale anonymous - Toured community
This was a nice looking community when we visited. The person that took us on tour was nice. This community seems to accommodate different dietary needs. This community was just a little farther away than what we were looking for.
Care and comfort for mom anonymous - Loved one of resident/client
I like this community for care. the staff is outstanding and very attentive. The community is one level and that is what we wanted for her to be able to get around the community. They do have activities for the residents. The menu is appealing and she is happy with the nice variety. We would recommend this community for the care and the value of a loved one. We liked that this community was close to home so that we are able to visit often
No complaints anonymous - Loved one of resident/client
I really can't of anything they can improve. They seem to be doing their best to ensure my mother is comfortable. They do offer exercise classes in the memory care section and she can attend them when she wants to. The meals are okay but I'm not sure they offer an alternative menu or explained to her she can order off of it. I think the people are really nice.
A good choice! anonymous - Loved one of resident/client
My friends move into Brookdale Lakewood turned out to be a very good thing. The people there are very nice and he seems to be very happy. It is comfortable and clean, so far it has been a good experience.
anonymous - Toured community
Nice facility. Studio only, separate buildings. Close to Wadsworth. Private Pay. eliminate from search
A Frustrating Place
anonymous - Loved one of resident/client
There are some very nice people there and some I could do without. Shifts do not communicate as well with each other as needed. Felt my parent was mostly safe, but this residence did not resemble the care shown on their commercials. For one, this building was understaffed. I won't go into all the small things that annoyed me; just say I would not like to have a relative there without a family member to act as advocate.
They are pretty adamant about getting paid on time. However, it takes forever to get a refund after your family member dies or leaves.
We loved the setting and the unit we picked out. anonymous - Toured community
We liked this community and had put down a deposit, unfortunately due to some health issues my loved one was not able to move into this community. I did have a minor issue with the marketing person about them not moving in, however I contacted the wonderful director and they took care of the situation. The community is nice and the rest of the staff I met were friendly and helpful.
A good tour! anonymous - Toured community
This community was a little larger than what we were looking for. It seemed to be for more independent people. It is an older yet clean community and the staff were nice.
Very Impressed!! anonymous - Toured community
I can not say enough good things about my tour of this community, the staff was excellent and the building is just beautiful. I was amazed at the size of the bedrooms and all of the wonderful amenities they had to offer. There was lots of storage space as well as natural light through the entire apartment. Overall I was very impressed with this place and plan to move my mom in here very soon.
So far so good!! anonymous - Loved one of resident/client
Mom speaks highly of the staff and they seem friendly. They encourage her to participate in the daily activities. She enjoys the food. The community is clean and well maintained. I would recommend Brookdale.