The Blake by QSL Management

I would recommend The Blake. My experience might be different than what most people go through. It was so quick. My loved one ended up needing a lot more care than we expected. At first we thought she would be fine in assisted living, and then she ended up going into memory care and deteriorated pretty quickly. I can't blame that on the Blake though, it was just the situation. I liked them very much. The staff have all been great. They're very friendly, and they seem to honestly care. The food is pretty good, and there seemed to be a good variety. If a resident didn't like some of the options they were serving, they had additional options the residents could choose from. They were offering plenty of activities, but my loved one just wouldn't participate. The hallways, the cafeteria, all the main areas were very clean. They did not pay as good of attention to my loved one's room as I would have liked. It would have been nice if they could have had some light daily cleaning. But it was clean there overall. They're just a little more expensive than other places, but it's so nice, it feels worth it to me.

My wife and I moved into the Blake with such high expectations. Several months in the excitement wore off as they seemed to be having difficulty with their management team after several directors left. We were very disappointed and dissatisfied and felt as thought their were many unfulfilled promises. We were preparing to move out as our frustrations intensified but in the last month or so the new leadership team has overcome obstacles and are making up for the errors of the past. We are seeing much more activity, excitement, and our needs being met. We never thought our closet and sink would be fixed, but just mention to the new Executive Director and it was done in a jiffy, he even fixed it himself. The food has improved and the care staff are happy and eager to serve us. Our apartment is spacious with great lighting and a suitable kitchenette. Our shower is large, easily accessible, with safety rails. We have several area we’re we mingle with our neighbors including a well stocked bar and theatre. I belong to the bridge club and I play 3-4 times a week with them. I attend all of outings and we can easily schedule a transport if needed. Thankful for the turnaround. We are excited to see things improving and are so thankful for the care and opportunities we are offered at The Blake at Charlottesville!

Of all the communities we have toured we liked this one the best, however, there were some things at concerned us we could just not get past. They have a very strict fire code saying that at some point you become not ambulatory you could no longer stay there which would have been a problem for my mom at some point. The prices were more expensive than other communities we looked at and the rooms were smaller in size. But the staff was very nice and friendly and the community was very nice to look at and clean

Things are going very well since my mother in law has moved here. She is really enjoying her new surroundings. She likes doing the activities and meeting new people everyone seems very friendly. The staff has been more than helpful and they are very nice. The food is very good she is enjoying that. Everything is really going well we couldn't be happier.

The people we met during our tour were nice and the community looked clean. This community allows pets and they seem to offer some nice activities. The community we chose was just a little closer to family.

Mom has has been working through her adjustment stage and she is pleased with the community. I liked that it is new and upscale in this area. I would move in myself! The food is good from what I have tasted. The ladies that work here are pleasant and caring. It has been a good experience and I would recommend them to someone else or my friends.

I looked here when I was looking at options. I liked it and thought it would be a good fit. This was in the top two for us. We ended up going with our other top choice based on location.

Our family had an in person tour and the experience was great and the location was perfect. However, the laundry was not included in the service and we know this was going to be a point of contention for our loved one.

I have recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. They had a great activity program as well as dinning experience for the residents. It was just not the right fit for us in the end decision.

It was very clean and polished. Looks like a 5 star hotel. They have activities and everyone seem to be happy and griping or cursing.

My loved one was previously a resident at Barclay House of Baton Rouge and overall the experience was okay. The staff, with a few exceptions, were just okay. The manager was wonderful. The food and the value for cost were both okay. The activities were good.

It was a horrible experience working with my dads caregivers/caregiving organizations. In all the times that I visited my dad in memory care, I only saw planned calendar activities going on twice.Very difficult to coordinate visits to the salon. Salon had a hard time contacting memory care staff to get him to his appointments.They did not coordinate with hospice very well. I didn't even get condolences from the facility or staff when my dad passed away there. I only picked the facility based on cost.

I would not recommend that anyone move into The Blake at Flowood or move their loved one there. Conditions there have never been consistent & have been declining for the last few years. Staff are underpaid & overworked & typically do not stay long, competent or not. The Blake charges premier prices for less than premier care. You would do well to look elsewhere.

Mom eats her own yogurt and breakfast. The lunch and supper is super cheap junk for the price paid .she eats very little. It should be a small fillet mignon with baked potato,spinach salad and soup!!

We picked this community, because the rooms were slightly larger. Well lit hallways, large gathering place where he could sit and listen to people around him and be watched over by caregiver at facility.

They make my loved one feel at home! She's very happy there! The Blake is very nice and clean! I have some complaints about the food, that have come from a few different residents. I wish they would try to get my mom to be more involved. We had some issues with the nursing staff being on the same page regarding my loved ones plan of care. That has been worked out.

The community was more expensive than we wanted. It had a locked memory care unit, and it didn't have a homey feel to it.

This was a larger community with lots of activities.

I like that this community is close to us so that we are able to see our loved one. We have had some issues with some of the care and things that have happen but overall we have been pretty satisfied. They do have activities however my loved one is going through things and does not have very much interest in this. She does however, do things that she is capable of doing.

While the blake us a very nice place the service is lacking, constantly short handed and the dinning is virtually inedible. They only have one handy man for the entire facility and the PAs are often short handed, we were told there would always be 4 PAs on staff, on a good day you might have 2. They recently raised the rent by $380 and yet nothing has improved.