Senior Resource Group

although this community is very pretty - they have a lot of hidden fees on top of a very expensive monthly fee which put this out of our price range.

Liked the apartment, closet space and washer and dryer in the apartment. Didn't have to move when change from independent to assisted living.

I was very impressed with the director and Narrows Glen. He was very helpful. On the tour he called residents by name, also staff members. It was not as expensive as I thought, but they do not accept Medicaid which could be important in the long run.

liked the tour, keeping on list.

My Favorite place so far. took a tour and like this place alot. full kitchen! Independant and assisted living are mixed in with one another. Negative community is very spread out. long walk to dining hall.

Has a great feel both assisted and memory wings. Lots of activities. Park-like outdoor environment. Nearly anytime dining.

Large rooms.....she liked this place before when it was only independent living. Integrate assisted and independent living. No skilled nursing. Up to Level 2 care

Beautiful place, nice staff, happy people, very warm and inviting.

Beautiful. Not many residents around to determine if we'd fit in. Staff was very patient and kind.

My stepmom lived in their memory care unit for over three years. I am so grateful to their wonderful, caring staff that kept her spotless and treated her like family. It is an excellent value given the facilities and staffing. I was not very impressed when she was in the regular assisted living section. Seemed like staff was unhappy or just didn't want to engage much with her. Perhaps they aren't trained to deal with memory problem issues.

I would much rathered had placed my dad here however they didn't have the nursing staff onsite. The staff was friendly and very nice. The community is clean and well maintained. The location was perfect close to my dads friends .

This is a comfortable facility originally designed as a resort. It could use more safety equipment for elderly and handicapped residents. The staff is competent and friendly. The food is very good.

This place is opposite the Van Nuys Middle School and it's way too expensive for seniors. It was clean and seemed very nice. It seemed higher grade but it was just way too expensive.

My parents were there but I think it was just not as friendly as the place my mother is in now. There just wasn’t as kind of a culture there and that affected the quality of the care.

The facility staff does not get my mother down to activities as much as I would like or if at all. We have had some issues figuring out the medication. The food is good but the menu could be changed up a bit. The residents get alot of chicken for dinner and eggs for breakfast. I am taking my mom to all of her appointment because either the transportation does not go that far or the times are not convenient. I have contact with the care stuff but not with the professional staff. Once they received the check they had completed their job. I am rating the activities poor since my mother has not really participated in many of them. They have bingo, exercise, music, bridge, etc.

There are not enough staff to look after the residents in memory care. Staff is overworked so they don't seem an sympathetic to the needs of the patients.

My loved one was previously a resident for a brief time at Peninsula Del Rey and his overall experience was okay. It didn't end up working out, my loved one was too independent and didn't quite mesh. I thought the staff were all friendly and accommodating and I was disappointed that it did not work out for him.

Our family had an in person tour with River's Edge and it was very nice but compared to the other communities we toured it was nice in as nice of an area.

It has been a pleasant experience so far, if one excludes the experiences during the pandemic. The best feature has been the socializing aspect among the community members. The worst experiences have been caused by management failures, among the worst being the continual turn over of people, gross management failures, particularly in the food and maintenance areas. Things seem to be improving, albeit very slowly, now.

My relative has been here for a few years now, and during that time, we have seen a dramatic increase in prices while services have declined. Though we understand that when the population of this facility doubled, services such as transportation and dining service would be impacted, but not to this extent. Residents, for example, have been known to ride around for an hour before reaching their destination, while in the dining room, food may take half an hour to arrive. Many of these problems can be attributed to the high turnover of staff, since new people need to be trained. But if this is so, then prices for the elderly residents should not increase, especially if services decline. Up til now, there has been a 3% increase every year, but that is now being increased to 4% this year. So if a resident starts today at $4000/mo as an independent resident in a studio apt. (no asst living services), next year, s/he pays $4160/mo. After 3 years, that resident is paying approx. $4326/mo; and after 5 years, approx. $4680/mo. Add another few hundred/mo for asst living services. Many residents here are on a fixed income, so their family should know long beforehand that they will be paying much more down the line.