Senior Care on Market Street

My mother is living at the community Autumn House West and so far she is doing good. In the beginning there was problem. After talking about the problem, things are getting better. Overall we worked out the kinks and my mom is doing good here at this community.

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

My loved one was previously a resident at Autumn House East. Our experience was mixed, but overall I am glad she was there.

I like the area where the facility is located. It's close to everything which is super convenient. I've unfortunately seen staff be discourteous to my mom and communication is lacking. I wish they could get rid of their bad apples (the bad staff) and I also wish they had a nice place for them to go on a walk.

Essentially, their follow up is lacking at Autumn House East. You have to stay on top of the staff to get things done that they said they would do. So, it's like I'm having to manage my loved one's care, which is what I thought I hired them to do. I would not recommend this facility to family and friends.

My mom does seem happy here, which is good. The overall cleanliness is ok and nursing staff is good. But the lack of communication issue really needs to be addressed. That's my main concern here. I'm out of state and it's very difficult to get in touch with my mom. They have a phone in her unit, but no one every answers it. When I try to reach the nurse station due to not getting through on the resident unit line, I just get voicemail. It's alarming. And very hard not being able to get ahold of her and talk to her. We're talking days, I go days without being able to reach her. I've spoken to administration about it. We're also having transportation issues. My mom is supposed to be transported to doctor appointments, they have a vehicle and say they offer it. But I think they're so severely understaffed that it's just not happening. Overall, things are just not great. Especially when I'm not close by and we rely on these things. During a visit, I actually heard a staff member say she wouldn't put her loved one in this facility if they ever needed care, that says a lot. Until they get these issues fixed, I would not recommend this facility to family and friends. We're actually looking at moving mom somewhere else.

All of my experiences and ratings are based during the pandemic. Amber was who helped us sign up with. She was prompt with assisting us with any concerns or questions we had about our loved one. She made us feel like we were the only family there. Due to a health concern that my one had happen here, my loved one had to be sent to the hospital. Unfortunately there were some issues from the hospital and Autumn House; no one stepped up to help my loved one and our family. I wish we didn't have this experience.

Nice staff and director was very helpful. Clean but heavily scented with very strong air fresheners. Rooms small and run down looking. On other hand residents look happy and lots of activities available to them.

I was surprise to see that my relative did not receive the care that was agreed upon when they moved into Autumn House. I think some of the problem is because they are short staffed. The alarm pendant that was given at move in was rarely responded to. Some time it was hours before anybody responded. The nurses and aides could not or would not answer simple questions when ask. The Therapy is very good, which I understand is not from in house. If I would have known these things before hand, I may have chosen a difference facility.

This community was okay but it was my last choice for where I would want my loved one to be.

Absolutely don't go there. Great first impression that is not a reality.

The marketing director is young , so a tried to overlook some of her comments. even With an appointment for our tour she showed us a room with excrement in the toilet and a dirty old toilet that had been removed sitting in the middle of the room. Nope not the place for my Mom.

The Autumn House East staff do not communicate with the family when needed in cases such as a fall or any bumps or bruises. When we visit no one seems to go in and check on her. They do offer many activities. My mom has no complaints about the food and eats well.

I am over there a lot to help mom with personal things cause they don't have the help to do it. Always problems with her medicine. They have high turn over of help. Since mom has been there went through so many nurses and med techs. Some residents really need bathing between body odor, the urine smell is bad. It's really sad. Some of the help are not friendly and just are there for a paycheck. You can tell don't even talk to the residents it's like they have blinders on. I don't like being disrespected from there help.

If we’re paying you to care for our elderly, then why did we have to come in 3 times a week and bathe our grandma whose basic hygiene wasn’t being watched by the staff? This was a horrible experience and I will make sure that everyone within York County is aware. Moldy food left to set around her, inconsistent room check ups. Things that should never happen at that price point (or ever) lol.

Post-Covid they did not have enough help. The people who were there were good, but there were not enough of them by far. When my mother would go to the doctor, I would meet her there. The day she had her last stroke, the man in charge of transportation at Autumn House called me and said he didn't think they should send her to her appointment because she was sick and throwing up. So I went straight to Autumn House and found her in her wheelchair in her room, with vomit all around her, with no one around. She had had a second stroke, and they just left her be. Her necklace never worked from the day she went in to the day she died. Anytime I would push the call button for her, nobody came. They wanted their money, but they did not have enough staff. We had a very bad experience, and I believe my mother could have lived longer had they provided more help.

It was a living hell for our loved one - we wish we could figure out a way to tell the world to stay away from this community. It terrible experience.