Seasons Living

Sonia made us feel very welcome. We took a tour and had lunch in November.

Everything with Hillcrest Retirement & Assisted Living has been great! Mom is very very happy with everything. She loves and takes part in the activities. Jenny and April, as well as everyone else involved, have been very friendly, nice, and accommodating. I really can't think of anything that could be better!

I'm very satisfied with SeaView Senior Living. I'm pleased with their services. I'm happy with the staff, the cleanliness of the facility, and the care they provide. There have been no issues to deal with, and there are no complaints. I would definitely recommend Sea View to other, in fact, my mother in law is on the waiting list.

We just placed our 98 year old mother in Sea View and are very happy with the facility, staff and her very nice apartment. Everyone has gone out of their way to welcome mom and help her adjust.

I have had the pleasure to get to know all the staff at Hillcrest Assisted Living and I must say they are doing amazing and are a great team of people. The Administrator is new and really knows what she is doing and has an open door policy for staff, residents and families. They have a new Director of Nursing who really knows his job. New Kitchen Manager is doing a great job. When you walk into Hillcrest you can feel that residents and staff are happy. I have been coming into Hillcrest for a couple years now and since February this place is the best. Apartments are huge and the prices are very reasonable.

My Mom lives here. The building is fairly new and is solely independent living. There are no places to go for walks because the property is fenced in and there’s a highway that runs right in front of it. The staff seems to be fine and Mom likes her apartment. She has a good view of the ocean from her room. The food they serve is okay; she’s allowed to take her meals to her room, so she takes advantage of that a lot. A lot of the residents can’t interact with her because they aren’t as high functioning, so it can be a bit boring. Overall, I would recommend this place, but they should create a walking path for the residents that want to take walks.

I have been here for 10 days I really like this place. The residents are very friendly and the staff are very helpful. The only thing I have a problem with is the Internet it doesn't work throughout the facility. I needed to be in an Assistant Living Facility and I am glad my daughter found this one

It is a lovely facility, and I do like the layouts of the assisted-living apartments. The balcony option is very nice. They have fun activities for the residents and a highlight is on Thursdays, they have a social hour from 3 PM to 5 PM for everyone. It is nice that they have a salon right on site and also a nail option manicure/pedicure. They are very welcoming and friendly. However, I feel, depending on what kind of care is to be given to the resident that the aides/staff should be better trained and prepared. They do need to make some improvements on their culinary system, but I believe they are working on that. Overall, I would recommend the facility. My parents are happy there and that is what is most important.

Would recommend, however, not enough kitchen staff so meals are late or not well prepared. Both overcooked and undercooked. It is shocking that a low sodium diet is not offered. There is not enough care in preparing the food. For example it is common that desserts are still frozen or the directions for re-heating frozen pie are not followed. They have a new culinary director which has improved things a bit. The food is too dry. Meat is frequently overcooked. The fish is usually excellent. There does not seem to be any quality control. No one tastes the food. Great place to live, excellent.

Staff is great. The move in process was pretty easy. The facility is nice and all areas are clean. My mom loves the food, although I have not tried it. I would highly recommend Broadwell.

We really like the facility and staff. Memory care staff is very caring and friendly. We love the "apartment. " My friend feels real at home there and I love to visit as it's so pleasant. I would highly recommend!

I like how it seems to be a whole community versus a skilled nursing or hospital-like facility. They seem to have a variety of activities and are open to suggestions for more. People are moving about throughout the day, so I think it provides a lot of opportunity for interaction with other residents. I really like the director(Jason) and dining staff. The PR gal, [name removed], left about the same time we signed the contract, which was a bummer, but she was a big reason we visited the facility in the first place.

I would say if you have time, shop around. Word of mouth and resident recommendations are helpful if you have the time to spend. We picked this community because it was close to family. They had newer units that hasn't been lived in. Had just 2-3 weeks to make decision.Staffing is the biggest issue. Not enough. Weekends are worse than weekdays.

Positive comments for [name removed], the activity director - takes input from residents and provides a variety of activities. The handyman has been very helpful. Housekeeping for the residents is not great and they have had a lot of turnover. Food is okay, not great. My mom has no real complaints about it because she doesn't have to prepare it.

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

Overall experience - Again...always room to improve but overall, Mom is very happy there so we seem to have made a good choice. Cleanliness - There are some opportunities but overall, pretty nice. Friendliness of staff - I have enjoyed everyone I have encountered and they try hard to help. Quality of care - Mom is still independent living so isn't much but she appreciates the help with cleaning, etc and the fitness and PT help. Meals/Dining. She enjoys some meals and others not as much but they do offer a standing alternative menu if the prepared meals don't meet your palette. Activities This is one of the more creative calendars we saw in searching. They try really hard to offer lots of opportunities. Value for Cost It is a little pricier but what we appreciated most is that almost everything was included, including private WiFi and cable.

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

Our family had an in person tour with Broadwell Senior Living and this was not the community for our loved one, but the overall tour experience and community was really nice!

The staff they did have at Westwind was very well trained and very compassionate. There just wasn't enough of them.

With activities, the outings are a 5/5. In-house activities are a 3.5 It's still a new building and staff but getting better. Overall it's a very nice place for Mom . Everyone is nice and helpful.