Sapphire Health Services

The people at Firwood Gardens are all very friendly and they have done a very good job making my parents feel special and welcome, making sure they knew their names and were a part of the community. It's been a very positive experience.

My loved one was previously a resident at Sapphire at Bridgecreek. Overall, my loved one was well cared for, but they seemed understaffed for the amount of clients that they had. They had a hard time getting and keeping employees. They had some that were very dedicated to helping.

So it's been good. It's close to home so easy to visit. We have only run into issue w food delivery could be faster. Caregivers have been very helpful would like to see more. Spouse is on hospice so her experiences are limited. Activities are ok her participation is limited. I would recommend to others.

This place is incredible, really. My experience looking at different facilities was truly eye-opening. The facilities were on par money-wise but were dreary and very institutional. Sapphire at Moran Vista is comfortable and warm feeling. The staff are pretty much all great and very personable. It just felt right from the very first meeting with [Name removed]! She is genuine, knowledgeable, and has been incredibly helpful through intake to the Medicaid process. Title would say, 'Topnotch place for my mom and my family!' Thank you for helping me find this place. Such a relief to know she's being looked after, cared for and assisted here.

I have been very pleased with the staff and admin here. They are caring with my dad. The food is very good.

Our sister really likes the smaller scale of this community, it gives off more of a small atmosphere and it has been easy for her to get to know other residents. Right now due to covid there are no planned activities, but people can still come and go as they please.

Our family had an in person tour and it started off a little rock, the lady who was supposed to give the tour was on vacation so someone else had to step it. The place was just a little to busy for our loved one and it was very open and we wanted something more secured.

I think they do a good job for what they've gone through this last year with Covid. I would say give it a chance. I'm not there that often, but everybody seems pretty nice. They seem short-staffed, but that seems to be the case anywhere you go. I know they're trying to hire more people. It's just a hard time right now. I think the care that they're providing is good. They make sure my loved one takes her medications on time. It seems pretty clean overall. I've noticed a little bit of a smell in her room sometimes, but that's just related to incontinence and taking out the trash. We're considering getting a diaper genie to help. If there's ever any issues, they call us and schedule a time to talk and take care of anything that needs taking care of. The cost seems to be about the same as other places in the area. They're coming back with more activities recently. They have bingo, arts and crafts, weekly movie showings. During March Madness they gave out t-shirts and showed basketball games. They have a bus where you can go on a city tour and go walking.

At the beginning, I liked them. I liked the people - they were very nice. But then we had some issues with our loved one escaping , and one phone call in particular they were not so nice to me about it. But I think they were probably just frustrated with the situation. It's not the norm to have a man his age climbing the fence! But otherwise, we've had good interactions with them. I know that they've stayed in contact with my sister regarding his care through the times when we've not been allowed inside to visit.

The community for the money and what they have to offer in memory care I would recommend. The room sizes were good, the food was ok, one meal was good and one not so good. They offered lots of arts and crafts and they tried to do go out in the community before covid hit.

A pretty good place to live. Management and staff try hard to please everyone.

My mom has been a resident of Moran Vista for seven years. My siblings and my mom and I have seen a lot of staff and administrators come and go over these seven years. About a year ago, [Removed] was hired as Executive Director. It has been the best admin hire to date. He has facilities management background and has worked with this population of people. He has done wonders for the proper running of Moran Vista. Care plans are as they should be, staff is being hired more thoughtfully and training is being done as it should be. I read the reviews others have written, but I would advise those who are considering Moran Vista to please go take a look and talk with [Removed]. I think you will be pleased.

Home-style independent living. You can feel the care from the staff who often go above and beyond. My only suggestion is that they hire more such caring staff – it is amazing, but not sustainable, what they are able to accomplish.

Mom is settling into Shasta Place. The staff are very helpful and we have good communication with them. This is an older community and it is kept clean. She is not happy that she has a tub that is hard to get into. She does not like the food. They offer daily activities and they have a volunteer come to take some of the residents to church and lunch on Sundays.

Employees were courteous & knowledgeable about all facilities. Community is clean & inviting. Complimentary lunch was nicely presented & tasty.

I am very happy with the community. I like the community very much. Alot of great activities are offered here. I have made some good friends here. The food is good and appealing. I would recommend this community to others.

We absolutely love it here, they are caring for us very well. Everybody has been very welcoming and kind. It is a very clean community, they keep the facility very nice. The staff has been great, they are always willing to help. They do offer great activities and nice food. I've had one problem and that are there is no covered parking. Other than that we love it here. I would recommend it.

I think they take very good care of the people that are there. If there is an issue they resolve it immediately. Their dining room is very nice. It is very formal and comfortable. I like the fact that they let them do little fire pits outside and they can eat outside sometimes. It is pretty good.

Everyone was nice and it was clean, but just a little too casual. I saw people walking around in their pajamas and didn't want her to get in that habit.

It's very clean. There have been a few people that haven't been as friendly as one would hope. The care levels can be a little confusing in what's included, or covered. She likes the food. All in all it's been pretty good.