Right At Home

So far, dealing with Right At Home Canada in Dundas Ont. has been a great experience. Just prior to my Uncle leaving hospital, I started shopping around for an overnight "guardian" and Tracy, the Care Planner I contacted. offered to visit with me in my Uncles' home at my convenience. Time was of the essence and she had someone for me by the next day (a Saturday), although, as it turned out, I didn't need the service for three days. Subsequently, Tracy sent me an email outlining the details of the care plan with the "Guardians" (teams) names and phone numbers. Our first overnight "Guardian", Jean, has been a tremendous help. She has been working 12 hour overnight shifts and regularly gets up with him at night to assist with his bathroom needs. She goes above and beyond with his personal care needs, housekeeping, laundry, breakfast, ensuring he remembers his medications, leaving out lunch and directions for the daytime PSW"s and reports for the family. My Uncle says that she does at least twice as much as the PSW's arranged through the CCAC In fact, my Uncle's health is improving far beyond our expectations under her care! Tomorrow, Jean starts her days off and we hope our new overnight "Guardian", sent by Right At Home, will be half as wonderful as our first. .

After several months with another home health agency, I switched over to Right at Home to help me take care of my wife now recovering from major health problems. And I'm so glad I did switch to Right at Home Pasadena. Unlike the other agency, Right at Home Pasadena is completely open about their scheduling, provides regular aides for us who we are able to become friendly and familiar with (and not a new person each time), vets their aides to make sure that they are adequately trained and experienced for the job they have to perform. They are highly professional and aim to please. It is not about the money for them, it is about providing the best possible services to those who need them. Thank you, Right at Home Pasadena.

My husband and his brother hired Right at Home for their father. Their father was in the hospital for four weeks with pneumonia and needed 24 hour care/assistance when he got home. Right at Home worked with them to find caregivers that meshed well with their father. The caregivers have all been professional, knowledgable, friendly, trustworthy, and kind. As their father has progressed from needing 24 hour care to 12 hours/day care to 8 hours/day care, Right at Home has been very accommodating, allowing their father to request his favorite caregivers as the shifts have decreased. Right at Home comes highly recommended.

We were very satisfied with our experience with Right at Home! We had difficulties at first because not many agencies were willing to do only a few hours a week, but Right at Home said they specialize in doing small shifts, and were more than happy to accommodate us. The aide they sent out was very friendly and very personable. And the physical therapist that we used through them was amazing! Overall a very good experience!

My only complaint is that I do pay a decent chunk of money and the level of work that has to be done is not much, but I understand and get the reasons for what I am paying. They are very good at communicating and accommodating our needs, and the lady they have sent us has been simply wonderful!

Overall we're very pleased with the Right at Home service. The caregivers they've sent have been very friendly, and everything has worked out well so far. We have no complaints!

I think we have the kinks ironed out now. The stress level has been so much less for me now. Once they are there I don't have to worry about her for the night. They haven't sent anyone that I have not liked. They email me the schedule so I always know who will be there. They have the same few caregivers that are always there, and it's nice to have that consistency. We did have one person in the beginning that was really good, but she wasn't very reliable, we really liked her a lot so we gave her a few extra chances or I think they would have removed her much sooner. I really have no complaints, they have done great.

The information and resources shared through A Place for Mom where invaluable to our family. We opted to keep our family member at home with assistance from caregivers and therapists. Should we need to obtain alternative living arrangements in the future we will be well informed to make a decision.

They were very friendly. We have the same caregiver come out each time. We have never had an issues with them not showing up or being late. The pricing seems to be fair. We liked how quickly they responded to our inquiry, and the owner was very nice. This is home care so cleanliness and activities don't apply.

From what I saw, the caregiver did a great job, but we have asked for a different one, who would be a better match for my mom. The service has responded really quickly to help make everything work well. They keep really good records, very professional and organized. They have a nurse that comes out for visits from time-to-time.

My parents tell me that they've been doing a good job, and they seem completely satisfied with them. The caregivers and staff have all been friendly and professional, and the care provided satisfied what we were looking for.

I'm very happy with the services that I'm receiving for my mother. Right at Home worked specifically with my needs.

The way they bill ya and stuff, that's about the only thing that I kind of disagree with, but they're working with me. It's just I don't understand some of the things that they do. We only have one person, I didn't want multiple people coming in and if he can't come in I just let it go. I guess it was a couple of people that I spoke to, different companies and I just chose him. They just were, as far as I was concerned, more knowledgeable about Alzheimer's and stuff. Financially it's hard and I'm supposed to be getting some help but they're taking their sweet time.

We use them for my brother. They watch him for me. He's either chair bound or bed bound all the time so they transfer him and change him and keep him comfortable and feed him. He loves everybody. The only real issue I had with them, and it's unique with us because of where we live, is some times we had problems with people finding us. I addressed that with them so that if they hadn't been here before they would call me the night before and I could give them directions. That was a little extra stress at the time that I didn't need but they were very very nice about and certainly changed.

They're great, the one that's coming isn't really doing care care, its more of a visitation and cleaning kind of thing but she's great. What I really like is that they have one gal that comes in three times a week, but it's the same gal so mom can build a relationship with her and get comfortable with her instead of different people coming in all the time. The cleaning is great, I don't have to do it. This was a name I had gotten from the health care coordinator at the medical center where mom goes, it was one on a list and the price was more reasonable compared to other ones.

My communication with the schedulers has been excellent, with a few glitches that were quickly corrected. When selecting a company, I would ask how caretakers are vetted and compensated to gain an idea of the kinds of candidates they attract. Although 1 or 2 of the caretakers, the younger ones, did not work out for us-too much time on their phones, not enough personal engagement with my husband who is the patient- most have been friendly, helpful and cooperative. Several are excellent in every way, and have become regulars. Home health care is very expensive, much more than assisted living, and is not covered by Medicare, except for actual medical services, but Right at Home assures me they will provide a statement outlining the tax deductions allowable. If you can afford it, home health care is far preferable to an assisted living facility. These are understaffed and poorly regulated and patients' experiences in most of them, according to published reports, is not what anyone would want for a loved one. Overall, ROH has been a godsend for my husband and for me. They are a national franchise. I would recommend them in the Charleston, SC area and hopefully elsewhere.

I have already told people about Right at Home Rock Hill. The people that run the branches are really nice and work with you to provide the care that your loved one needs. They help with light housekeeping, and companionship for our loved one.

I appreciated the intake, they were very thorough with their initial visit. I think that they have been good with scheduling for the most part, I think I would like more upfront communication around who to expect if our regular caretaker is not coming. Overall they are very flexible when I need to make changes. I would recommend to others looking.

I love this Home Health agency I have coming for my mother. They are taking very good care of her. They help her 5 days a week. And would take her out of the home before but now she can't go out any longer but I would recommend this for any family for the independence their loved ones want.

This is a good home care agency, and my wife is doing well since she started to receive services. I'am satisfied with the all they have done for us. The care givers are good. They show up on time, and are very helpful. This is a home care agency I would recommend, it is working out well for us.