Provision Living

They've taken great care of my family member. The staff is amazing. The nursing and care staff are friendly. They love my family member, and she loves them. The only problem I've had is that the charges have gone up dramatically since she moved in. It's hard to understand how she could qualify for entry level care going in and then be moved to memory care within a couple of months. I understand part of that was due to the fact that she walked out of the facility on one occasion. It's just a difficult situation.

All of the staff have been genuinely kind and nice. The community is still in the startup phase of having residents move in, so right now the care is very personalized, and the group of residents is very small. One of the downsides right now is they don't have transportation in place. They don't have a driver or a bus that can take the residents to the grocery store, doctor appointments, etc. Also because it's a newer facility, they're in the process of hiring staff, so the employees are new and have short tenure. I think all of those things will improve over time. The will is there. The desire and passion is there. I think it will all work itself out over time.

Don't take anything unless you don't mind if it gets lost. Things tend to disappear. They don't have enough staff. I don't think the activities are that great. They say they take the residents to participate, but very rarely do I see my loved one participating. I think that ties back to understaffing. I think it's overpriced. You pay because it's pretty, but they don't do a whole lot for the money. It's not a terrible place. It's probably better than a lot of them. It's just overpriced.

Overall we've had a good experience at Provision Living of Canton. We had a rough start in the beginning due to transfer of ownership prior to us moving our loved one in. But things are good now, and we're happy with it. It's a brand new building and well kept. And the staff is incredibly caring.

Given that Provision Living is a newer community it is still very nice and is kept very clean. It is a well laid out smaller community and based on our experience so far we would recommend them to other families.

The staff is very good to the people who live there. The facility is clean. They are constantly doing activities - bingo, pedal bikes outside, they had horse wagon rides one day. They load them up in the bus and take them around town for a ride. They have movie days. They celebrate the holidays. They're constantly doing something. Overall I think it's a good choice.

Our loved one came into the community with hospice care and the hospice team was wonderful. Our loved one had ALS and even though they said they were prepared to handle the care, it did not seem like it. Some of the aids were absolutely outstanding and really went above and beyond for our family and loved one. After all the hiccups and meetings we had, we felt our loved ones needs were met. Bottom line we would recommend this community to others. It is a new facility, and absolutely beautiful, the food was good and the staff members again for the most were wonderful, all the way down to house keeping.

This is a good place to live. There is a shortage of staff currently; however, this is everywhere. The communication with the staff is good if I have questions. The food is okay most of the time for my friend.

The cleanliness of Provisions is a big plus, that really stood out to us. Also another thing that stood out to us was the friendliness of the people our loved one has have been able to meet and see everyday. The environment is very nice and welcoming. They are getting more and more activities so that is improving.

Provision Living is a new community, so people are moving in little by little, and they've had some growing pains as they handle the challenge of adjusting staffing levels as new residents move in. Nothing negative - that's just part of a new and growing community. But all in all, from what I can tell, they really care about the residents there. They really try their best to keep them included and active. They have a great therapy staff there that has done some really great work with my loved one personally. They go out of their way, are very caring, and are very good with all of the residents. When they first opened, the food was really good. They've had some changes in the cooks since then. Most of the time the food is still very good, but the biggest complaint is not having enough soft food that can be chewed more easily, which is very important for residents of a more advanced age. It seems like a really good community, and in terms of people with different levels of health and ability, they do their best to keep everybody included, which I think is really important. I typically email the staff with any questions or concerns, and I usually receive an email or phone call right back. Sometimes they pick up the phone and call me first, of their own accord. Another thing that's important to know, with all of the restrictions easing up, is they're opening up more and more. We're now seeing the music and activities again that really make the residents happy. I like that there's a real community feel there, were you can develop close relationships with others.

The community is excellent and I would highly recommend the community to others. The communication between the staff and the family is excellent they send a weekly newsletter to keep us informed.

It was good, other than the pandemic. The staff was fine to work with.

My dad was in a home in Joplin when we found out that he would need help with memory care so we were recommended to come here. So far it’s been wonderful. The only issue I’ve had is the communication between me and the staff has been difficult. I requested that my father have no visitors other than myself and that has yet to happen. There were some issues with cleaning but that’s since been remedied. The staff is doing what they can to help, answering any questions they can, but I still feel like my dad is lacking the care he needs. The food is good and there’s plenty of it each day, it seems pretty nutritious as well. The cleaning staff keeps things tidy and clean and they really work with my dad to make sure they get his room taken care of; it just gets difficult on the weekends when they aren’t’ available. There are a lot of activities to keep everyone busy like Walmart outings, going to the museum and the YMCA. They even took my dad to a local elementary school where he got to read to third graders. All of the residents are very interactive with each other, which is nice because otherwise my dad would isolate himself. I think overall, the price paid is very fair for the things they offer. I’ve already recommended this place to several people. I think if the parts that I’ve been having issues with are able to be taken care of, this place would be a 5.

During my tour of the Oak Pointe of Monett, I noticed that all of the staff I came in contact with were very nice. I don't have any complaints about the place, but we ended up choosing another community. The place was very nice, though, and the tour guide was very helpful.

Things have been a little challenging since dad moved into this community. The administration is working to improve the staffing concern. The food appears to be good. The community appears to be clean. The staff are professional and doing their best to take care of dad. They encourage him to participate in the daily activities. I would recommend this community.

The community is very open, friendly, and welcoming it is not depressing in the least. It is very clean but just with the time we are in with covid some of our expectation's are not being met and sometimes they have trouble keeping up communication with families.

My sister has come out of her funk and is able to enjoy herself. If it weren't for the activities, I think we would have to move her again. They had a bus to take the people places but broke down some time ago and hasn't been fixed. We have had to hire other people to take care of my sister because of their lacking.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

They seemed great going in. But my father was exhibiting behaviors that they were not equipped to handle. So they sent him to a private mental hospital, which led to a series of events that involved his further decline, and ultimately Provision Living said they could not take him back. There is a lot of staff turnover at Provision Living, which I understand is common. The people in higher up positions - HR, Director of Nursing, etc. - are great. But I wish they would have been honest going in and told me that my father needed more care than they could give. It was just not a good fit for us. There's a lot they cannot do from a care perspective, including caring for wounds. They are pretty much there solely for monitoring the residents and giving out medications. If your loved one is ambulatory and just needs looking after, that's fine. But my father was beyond that. And I wish they had been upfront about that from the beginning.

There have been some rather large mistakes made. The director of the facility is not responsible as far as the needs in certain situations. I know it's a new place and they're still working on getting the kinks out, but I feel they should have been much better prepared.