ProMedica Senior Care

After consulting with A Place for Mom, I decided on Arden Courts. As soon as I walked in the door, I knew that we had come to the right place. Everyone is so loving and kind from the office staff to the caregivers who are taking care of the residents. They treat my brother with respect and dignity. There are activities planned for every day of the month. The residents are free to roam around in the beautiful courtyard and they have a monthly support group for the family. [name removed] the Executive Director makes herself available by email or phone for any questions or even just emotional support. Thank you "A place for Mom" for suggesting Arden Courts.

I would recommend this facility to everyone. The staff was very helpful from the move in process to the move out process. They kept us informed on everything our loved one was experiencing.

The housekeeping is very good, no complaints. As for the staff-In the year since I moved my sister to Arden there has been only one instance when I had a problem with a staff member and it turned out she was just a temporary and they dismissed her. The regular staff are so warm and welcoming to my sister. They show love to her and that goes from the top to the maintenance person. Every 6 months we, her family, are invited to a meeting with the director and all department heads to discuss her progress, questions we may have, and changes in medications. This is so helpful. The variety of food is very good and delicious. My sister goes right for the dessert every time. In her case she is a walker and walks non-stop and sometimes won't stop to eat so they (the dietary) makes her a grilled cheese or PBJ sandwiches so she can eat and walk. Whenever my sister falls or runs into something and bruises herself, I get a phone call assuring me she is okay. I would never hesitate to move another loved one to Arden Courts.

The people at Arden Courts A ProMedica Memory Care Community in North Hills have been nothing but excellent.

My mother's time at Arden Courts - Geneva was a very positive experience. The Ardens Court leadership and staff are competent, kind and caring. They were supportive, quick to listen and responsive throughout my mother's time there. I felt like my mother wasn't just "another" resident but they truly knew who she was and genuinely cared for her. Thank you.

48 hours was all that was given me to keep my Dad safe. He couldn't return home and insurance was making him leave rehab. A Place for Mom made an appointment for me at Charlotte Stephenson Manor among other places. My experience with them was one of understanding, through explanations, and peace of mind. 2 months later that is still my experience. My Dad is well cared for likes the people caring for him. Charlotte Stephenson Manor gets my vote as the best Place for Dad.

Facility is smaller than most but has a quaint feeling. Staff are compassionate and focused on the residents needs.

Arden Courts at White Oak in Silver Spring was so compassionate and caring with my mother who I moved from out of state to their location near me. They knew she was from NYC s would play music she loved from the 1950s as well as older programs she recognized. They did memory-enhancing activities every day and invited the families and staff to join in. My mom was thrilled with her care ans never complained. That says a lot for an older person with memory issues and a lot of their staff and care. If you have a parent or spouse or other relative worth memory issues I strongly recommend Arden Courts. They show so much respect and care for their residents and family members that you wonder how they have the energy to keep caring and performing at such a high level.

My experience with Arden Courts has been wonderful. I was a caregiver for my mom for almost a year. I understand what the aides go through everyday. They are very attentive and caring to their residents. A home away from home for me. It’s nice to be a daughter again and to enjoy the time with my mom. Couldn’t ask for a better place.

Nursing and activities staff is excellent. Move in was smooth and welcoming with the wonderful help from [name removed]. Memory care staff person went out of her way to create a memory book of my mom's family members. Nurse worked hard to heal my mom's persistent infection and recently my mom regained strength and started using her walker again. My mom told me that everyone was happy for her. When my mom fell previously, I heard about it, but they were not in a panic. When I visited, my mom's room was clean. What I particularly like about Arden is the access to fresh air and walking paths in their back yard. Residents are not locked in and this helps them mentally and physically. I highly recommend this facility to others.

Arden Courts provides a home-like environment that is clean and well maintained. Caregivers are kind and responsive. In comparison to other memory care communities I toured, Arden Courts doesn't over-medicate residents and gives them a lot of freedom to walk around in a beautiful setting, indoors and outdoors when the weather permits. In this way, the experience seems more like assisted living than a typical memory care. The most helpful thing was that they were willing to accept my mom immediately despite behavioral issues and to have the doctor adjust medications after she moved in, and this has been successful. Mom has adjusted well and enjoys the activities more than sitting at home.

Kind, caring, compassionate, dedicated staff members.

The staff and administration at Arden Court were amazing. The head nurse is so very caring along with her staff. The administration is very helpful navigating the water. My dear friend was well love by everyone who took care of her.

I visited approximately a dozen facilities before before I came to Arden Courts. When I visited here, I immediately got the feeling that the staff were there because of their desire to care for and service the residents in needs. The patience, kindess, positive, attitudes and willingness to talk to family when necessary, exhibited by the staff. In addition to that, both [name removed] and [name removed] have been, and still are, overwhelmingly support in helping me adjust to this very difficult decision that I had to make. I am very grateful to everyone who works here-they are not only truly dedicated to servicing to the needs of the residents, but also to the support of their families. I would whole heartedly recommend that this community be considered for placement to anyone in need of help. It is a neat and clean community with a well trained staff- many of them who have worked here for years.

My husband was diagnosed with Dementia and this was the perfect facility for his needs. I'm forever grateful for having him there for about seven weeks.

Arden Courts in Westlake exceeded all of my expectations. I would recommend this facility to others.

All of my siblings and I were very pleased with the care our mother received. People who work with dementia patients have to love what they do to in order to stay at the job long term, therefore longevity of the staff is probably the most important criteria in choosing a memory care facility. Arden Courts had the staff with the most longevity - none of the other facilities I toured compared.

The facility is small and does not have the feeling of an institutional operation. As you get to know staff and residence it becomes more like a family setting. We have a smaller room with a queen size bed, double dresser, two cushion love seat and two side chairs. It does not feel over crowded and is comfortable when we have visitors. Overall it is very nice.

Placed dad in independent living at the Village. He wasn't to sure about this move. Has been there about 2 1/2 months. He is starting to enjoy his place. Likes he can walk hall ways for exercising and doesn't need to worry about weather. Likes having his meals cooked. Seems to enjoy his meals. Stated sometimes it's a bit cold. Going to start some therapy soon. He does enjoy exercise class. Overall he seems to enjoy it more each day.

We picked this community because of the cost, and breakfast, lunch, and dinner is included in the cost. Also, if you need assisted living it is there. They help with cleaning and keeping the room clean. The staff was excellent and very helpful and informative.