Omega Senior Living

I took a tour on a Sunday so there weren’t a lot of people available to speak with. It was very expensive, and the location wasn’t ideal, but I liked that if his level of care were to change, he wouldn’t have to move to a different facility. The thing that really turned me off was when someone from the facility texted me asking “what would it take to get Mom and Dad in here”, even though I told him my Mom had passed 10 years ago. It felt like he hadn’t listened to me at all. We went with a different community in the end.

I toured this community and [Removed] was very nice and knowledgeable. But I didn't like it it was really old and dirty to me. It needs updating and some TLC. The apartments were small and had no stove in them. It reminded me of an old folks home.

I really expected more from this location for how big the community was. I was not very impressed with what I saw during my tour and was very concerned that there was no staff on the floor or any where to be seen during my visit. I did not feel this was a good fit for my loved one and would not recommend this place.

Engaged with residents love on their people. Continum of care.

I did visit Fountain View and spoke with director. Beautiful facility but there was no availability and it was out of our budget. Director was very nice and up front about what they could provide. Could have been our choice had the price been within our grasp.

To be honest I am a little disappointed with this facility. When I signed a contract it was for a specific amount and they aren’t holding true to that. I recently found out the staff held a meeting that neither my brother nor I was aware of regarding upping the rent. The food service here is subpar and the more time that passes, the worse it gets. When my brother was admitted here he had an order for a wheelchair and a walker. They didn’t supply it until recently and honestly, it looks like they were given to him from a resident that had passed away. This facility is a 2.5 at best. I like the overall concept of this community but they aren’t living up to what it’s supposed to be. The few staff members I’ve interacted with are friendly and nice. The building is also well kept, clean, and there isn’t an odor.

This facility has gone through a number of operators since 2019. It seems they come with big promises, but nothing changes. There is no commitment to fixing deferred maintenance and resources to the staff must be limited, the food is so bad.

My loved one was there a short period of time.They did not have a housekeeper, or enough staff. They did not have a maintenance guy, a director or nurse. The food was terrible. It was low quality, and was not fresh. They had activities, such as; exercise, crafts, afternoon outings, and bible study. They did not, make an effort to get all of the residents involved. The care aides were excellent.

Dad stayed at Fountain View Memory Care for a year and a half. As is anywhere, there were pros and cons. Pros- Most Staff was friendly. Appeared to like their jobs. Meals were healthy and nice variety. Dad would say it was edible. Had a number of activities for residents. CONS They do not clean under furniture. Dad had stuck several items under his chair. Food dirty napkins Christmas ornaments etc. Dementia patients can and will hide anything and everything. Why on earth would checking under furniture not be part of housekeeping weekly responsibility? House keeping is not good at all! Several loads of laundry were turned pink more than once. They did pay to replace after I complained but come on. If you're taking care of my Dad you should be wise enough to know how to do laundry. Dad preferred to eat in his room. I would arrive at 2 or 3 for visits and his plate would still be sitting on his table. Not good for a person who has high risk of choking. He should have been checked on frequently and while doing so, get the dirty dishes removed. Caregivers can not force residents to do anything However they can encourage residents to participate. A simple "Time to play Bingo" is all he needed. This staff could not or would not get Dad out of his room. He sat in his room, day after day when he needed activities to keep his brain from stagnating. From day 1 in his new Memory Care home they have had him out of his room and participating in activities every day. His depression is gone and he is happy again. Staff playing on their phones while my father sat in a wet depends. Why they even allow the phones to be brought on property is beyond me. Phone playtime (by caregivers) was seen quite often. They itemized any extra service and added the fee to the bill. Fine for some I suppose but we're not talking a variation of pennies. An average of $1,000 more a month. Ask to see the extra fee list. Was Dad abused. No. More like neglected. It could have been a lot worse. Then again, compared to his new Memory Care home, Fountain View could be A LOT better. Office staff needs to get up and out of their offices and go see what is going on at the frontlines with their residents and staff. I am an In Home Healthcare provider. This is all right up my alley. I do NOT recommend this facility.

Flew in from out of town to visit my Mother. [name removed] told us she had to go by ambulance to Ottumwa Hospital for psych eval to get her meds changed, then she could return (lies). She was discharged from the hospital later that evening and when we tried to return her to her to river place (in the middle of the night), they would not let her in to return to her room. We called [name removed] , the director, and he said she cannot come back. No advance notice of any kind. So we are sitting in the parking lot in the middle of the night with no place to go. The day before, my sister went to visit her and she was lying outside, and my sister had to bring her back in. I noticed that they waited until the first of the month (after she paid in advance for the month ahead) before they pulled this hateful stunt. Looking at all options.

I wouldn't send my dog to this place. My father was placed here for respite care for 5 days and we were told not to visit so it wouldn't cause him to be irritable etc. At day 5 they said they would extend his care for a few days so we could find him a permanent place to stay. Long story short, day 8 we visited and found out that his clothes had not been changed, his "depends" had not been changed, his shoes and socks had not been taken off for 8 days (he has dementia) so he even slept in them. Plastic pillow for him to sleep on (pillows we had sent were still in bag we sent them in). We had to peel off his socks and shoes and had such swollen feet and legs! He had never had a problem with swelling before. They only had excuses that his hospice should have taken care of everything. Do not take your loved one here!!!

I was here for a tour, and after waiting an hour there wasn't anyone there to give me one. The lady at the front desk was rude and on her phone and couldn't answer any of my questions. If they don't have time to answer questions, they won't have time for my family member. There was no administrator there and there wasn't any nursing staff I would talk to. Very disappointed and will not be back.

The tall guy in kitchen [name removed] is so gross, I heard him talking about taking pictures of girls at the gym, what if he's taking pictures of the girls that work in kitchen, or the ladies that live there or anyone that is visiting? Is he posting them online