Oakmont Senior Communities

My loved one was there for a short amount of time. Some of the staff weren't as pleasant to deal with, than others. The food was delivered to the resident's rooms due to the community being on lockdown. The value for the money wasn't good for us. The family was charged $1800 for a day-and-a-half and the community wouldn't refund us most of the money. I don't feel this was the best customer service for us.

Oakmont knows how to put on a show. While the ladies at the desk are genuinely kind and caring, the director is in a league of her own. [Name removed] is a two-faced bimbo that claims she gets all her rules from “corporate” And assures you that your loved one is being protected and well cared for. This isn’t the case at all. In this very stressful “unprecedented” time of this pandemic, the residents have been in their apartments without the ability to even go outside for over a month. The meals that are provided are extremely small and usually bland. Two pieces of pineapple and a few slices of banana hardly count as a fruit bowl for breakfast. And a half of hot dog bun with one piece of lunch meat turkey is not considered a turkey sandwich. Yes, the residents can make food in their apartments, but they cannot leave to get groceries, so their resources are limited. Cleaning services have ceased with the exception of weekly laundry and daily trash emptying to limit contact and promote social distancing. That was a good call. However, the staff that is bringing meals or emptying the daily trash enter the residents apartments frequently with little to no protective gear. A face shield without a mask is not effective. These residents are vulnerable in this pandemic and Oakmont is blatantly showing that they don’t care. When asked about what they are doing to protect their residents, [name removed] answers that she is “following corporates protocol.” Clearly corporate is in it for the money, not the concern of the older population and providing a safe living environment. Many residents, after being quarantined to their apartment for longer than 14 days have become sick with COVID19. Clearly it is being transmitted from the staff that is entering the apartments while not properly geared up. And I f asked too many questions about what they are doing to protect your loved one, [Name removed]'s response is always “you can chose to take your loved one out.” Why would anyone want to be ripped from their home during this pandemic? That is not in the best interest of the elderly. A population that thrives on consistency and familiarity deserves better care. Even before COVID-19, Oakmont promised a certain level of amenities and failed to live up to the standards they promised. If you are looking for a home for your loved one, talk with the residents to get their opinions, and most likely you will choose to look elsewhere for your loved one to call home.

Old fashioned style of assisted living. Bad food.

No handrails in the hallways.

Staff could not be bothered to spend anytime with us very disappointing

First off, the management "team" is horrible. They need to fire the whole bunch of them and start over with more energized, cheerful people. They don't have the decency to take a staff member to a private office but fire them right in front of residents and their guests. They force the CENAS to work 16hr shifts and if they can't, they're fired right on the spot. I would prefer someone who hasn't worked more then 10 hours to care for my relative, the CENAS are exhausted and mistakes happen when they are as exhausted as they are. I feel so bad for them, no wonder their is such a high turn over, they run these poor CENAS right into the ground.

Please do not put your loved one in here. [removed] the GM she could care less about anyone there all she is trying to do is keep the place full so she has a job. And the food is horrobile. Not one trained chef works there. Please think think twice and look at other places. It will be worth it.

Oakmont contracted out with Balance Healthcare. At first the contracted company was good. There were only a few CNAs that we enjoyed working with. The community never contacted us about a health issue until our family saw the injury and took our loved one to the hospital.

My parent lived here and I cannot recommend this facility. Many, many issues with this facility. Lack of help and assistance. I was unable to leave cash as it kept disappearing, including the bingo money. Many, many items disappeared from the room or via the laundry. Much money was spent replacing those items. Was extremely disappointed with this facility.

Oakmont sterling assisted is a terrible place to send your loved ones. A [removed] boot camp is the best way to describe it, they run an extremely tight routine here.. Breakfast from 7-9, activity from 1-2 etc. basically forcing residents to participate in scheduled activities against their will. The care nurses are extremely rude and make fun of the residents behind their back discussing personal things (bathroom accidents, [removed]) about the residents that should not be repeated. They force them to eat when they are not hungry & add medication to their food & drink. The food is low quality cheap [removed] and prepared poorly by poorly educated "chefs". DO NOT SEND YOUR LOVED ONES HERE