Milestone Retirement Communities

The Mansion at Waterford was one of several places suggested for me by A place for Mom, for my wife. I first steered away from consideration thinking that it's location on the edge of Nichols Hills and next to the Waterford Hotel put it out of reach of my working class budget. When my sister had to go into assisted living, however, I looked again as it was close to her familiar surroundings. I am glad I did. She is now living there and very happy. It is reasonable in price after all, gives excellent value for the money and has a very friendly and helpful staff. More important it has the atmosphere of quality apartment or hotel in decor and facilities and none of the smell and sadness one often associates with nursing homes. Since I still have a wife to take care of, it is comforting to know my sister is being well taken care of and is enjoying her new friends.

My mom is happy here and likes the staff and they love her a lot. I selected this community because it was available and closer to my home. I feel they could do a little better at cleaning, it seems that not much is done. They accommodate her meals with moist food and mom says it's good. The staff bring meals to her room sometimes and ice cream at night. They are on top of her medication too. She has made a lot of friends and she likes getting her hair done from the stylist.

The Marketing staff was very helpful and responsive to my needs. The Memory Care staff are kind and attentive and work at getting to know my mother quickly.

This is a nice facility and the staff is professional and very accommodating. It has a warm, cozy atmosphere, and from what I can tell it is very clean. The residents are very close and they treat each other like family.

Things seem to be going well at The Mansion at Waterford. She had a little adjustment time, but she seems to be settled in now and she is participating in activities and getting used to things there.

This is a very beautiful facility. The grounds are nice and well maintained also. The staff here seems to be friendly and professional at the same time. Overall, it seems to be a great place for the residents.

McLoughlin place not only gives my 95 y.o. mother with a sense of security but also gives our family the security that our mother's needs are being attended to. My mother cannot participate in a lot of activities but most of the residents seem happy to participate. The staff is great and they listen to us.

The Meadows Senior Living is a very nice place with very nice and helpful administration and staff. The food is very good also. They have been very accommodating. My sister is staying there and is doing very well.

We are only 2 weeks in, so I don't have too much to go on, but so far, so good. We have had some wrinkles we've had to work on but the staff has been cooperative with that. I'm sure there's always a few things to sort out at the beginning. At this, we are happy.

So far I really don't have any concerns. The weekend and night staff have had an issue or two. It's clean, and the food is what I would call pretty good, it's a whole lot better than I thought it would be. They have a beauty shop there, that she really enjoys. I like that it never smells.

Everything has been great! The staff are all very friendly and it's a very clean place - with no smell! The care they provide is great! Of course, they get busy, but they get to my loved one quickly. They've called and checked on her if needed. The activities are good and appropriate for the residents. However, one thing I would like to see would be for them to offer some sort of church service. Perhaps having local pastors on rotation to come in and do service. It's important to some of the residents, especially when they are going through difficult times. The price of Caley Ridge is fair, compared to some of the others. Senior Care is expensive as it is, but this place was actually a little bit cheaper than some of the others. One thing we do like is that they take medicaid once the finances run out. My loved one has a nice sized room, and when her Medicaid kicks in, she doesn't have to change rooms or have a roommate. There's no segregation and the other residents don't have to know. Overall, we are very pleased! The staff are wonderful to myself as well as my loved one! The residents are friendly and welcoming! They have a new chef, and the food is getting even better! I can go to bed and not worry about my loved one anymore, which is great!

Very helpful, courteous, and straightforward. The staff is responsive as needs arise. They did everything that they could to ease my Mom's transition to assisted living. Everything went according to plan. Plus, the location is great - nearby shopping and entertainment center. Especially impressed with their willingness to take Mom to medical appointments as needed. She says that she feels very safe there.

You really need to know your facility when it comes to whether or not they have a doctor in house or a nurse who is an RN. They can't guage the liability of your loved ones actions without a doctor on staff. Be aware of who can solve certain issues. Dad is an attention seeker and this has caused a few issues. Whether you are rich or poor this is something everyone should know about when deciding where to go. There have been a couple of situations where when you walk in you can't sign in because they all help with meals and there is nobody at the front desk. They are very thorough, there is a packet for when they go to the doctor to be filled out by the doctor. The staff is thoughtful and wonderful and they treat him really well. The reason we chose the meadows it's close to his primary doctor and his friends so they could visit.

My Mother at age 93 didn't want to move until a recent illness made it impossible to stay at home. We selected McLoughin Place and she loved it, her one bedroom apt and the food. But, more important we were impressed by the staff, the services and the range of care available. As a son what I wanted for my Mother was a better life. What I wanted for me was a sense of security knowing my Mother was safe, comfortable and secure.

My Dad really likes it there.

We really liked this one. Athina, the head person who shows you around, really let us see all the rooms. It was a two story building. My sister, who is a retired social worker, said that was just too much navigating for Helen. Athina really worked to find us a room that would make Helen's world smaller and more manageable there in the end we just felt it was too large.

Reasons we chose The Mansion at Waterford: Care needs Location Activities Friendliness Size Very updated Areas for improvement: Weekend staffing is challenging

The food is not always great. Sometimes difficult to get a satisfactory response to a service issue. Lower level staff turns over a lot, though senior staff has been retained. It is fairly clean I think. The staff is always friendly to my mom, me and everyone else I have seen them interact with. I think the quality of care is good. I think there is a reasonably good level of activities. The value for cost could be worse, could be better. Probably market. And workforce issues and higher salary demands are impacting all businesses.

My loved one is a resident at The Mansion at Waterford and isn't very happy there, mainly due to the renovations and lack of a kitchen. The place has been torn up since early November and is still a mess. The staff are friendly and very helpful. The food is awful-again, no kitchen and it is cold. I was just told a few days ago that their Director was fired. I don't know why, but I would guess due to mismanagement concerning renovations. Christmas was dismal- one tree put up for the day and then taken down. Until they get their act together, I wouldn't recommend this place.

Good food and a Clean community. My wife was there 4 days and fell and fractured her neck, it's deeply concerned,13 days in hospital, 20 days in rehab and she has been back at cascade for 2 weeks and things are going much better. My wife chose cascade on her own after looking at 5 places. And they are soon put in a fall monitoring system since my wife's fall