Mansions Properties

Looking for a place for my mom. Read the reviews posted, then stopped by unannounced and spoke to several residents sitting out front. The reviews are very accurate- food service is horrible, management does not respond to problems, housekeeping is minimal, and maintenance services not up to par. One resident expressed that the elevator frequently breaks down. Another said they often have water leaks that flood the apartments. Another resident shared that the current Executive Director (who only worked 4-5 months) has left. This is number 5 or 6 in the last 5 years. They are not aware of a replacement. Just as important, rent increases are steep and the residents do not see any value from paying more. It seems the Mansions Management Company that runs the complex does not have qualified or engaged staff.

CAUTION...It's not what you think it is. Management (corporate) is horrible. "Problems are not created overnight and cannot be fixed quickly" - HA....Problem is Corporate. Really do not care, they give good lip service (should run for President), but do not give a hoot and do not work to correct issues. Staff turnover is so high you may not see the same person more than once. No cleaning services- rooms are disgusting. Food service- cook takes your order cooks it and serves it then cleans up??? One person- really. BUT THEY SURE DO LIKE TO INCREASE THE RENT...."so they can pay people" HA. No management in building on weekends- just like Biden at the beach. WALK AWAY

Please do NOT put a family member here. I agree 100% with the other reviewers. They replaced the front staff with the rudest people they could find. You're lucky on a good day; they even greet you when you walk in. No warmth, no happiness. The place is so depressing. Just look at the resident's faces or better yet, ask them. The portions of food are so small and the cheapest things to make. Not healthy at all! “Award winning chef” is laughable, she probably quit too. The place has gone downhill and is very empty. I can't wait to get it my Dad out of there. Don't fall for their lies if you visit, please just stay far away.

I hate to leave this review, but I feel like I should warn others. This place has really gone downhill. Management and staff change weekly, which is concerning. The food is not nutritious, very small servings and not good. The housecleaning is awful! They will not dust, (not allow to touch anything) so your loved one must remove anything on counters, dressers, desk, etc. It NEVER smells clean when they leave. My loved one is miserable there and I’m currently looking for a new place. They are very money hungry, always increasing the rent, or charging you for this or that. I do agree with the other reviewer, just look at the residents faces. It’s not a happy place.

Here are the facts and you decided! Over 5 managers in 3 years. No employee has been employed there (except [name removed]) for longer than a year. Staff is a revolving door. If a staff member helps a resident button a shirt, they are fired. It’s “independent living” and they should be able to do that themselves! Today, they fired the nicest employee/pastor. Their motto is “you just rent an apt here!” Go for a tour look at all the sad faces in the common areas. Ask how many open apartments they have. It’s over half the building! I can’t wait to get my loved one out of there. Please don’t do that to a family member.

I have a family member at this facility. The rent is just under $4000.00/mo- that's $ 48,000.00 a year. The food is absolutely horrible. The food service workers (who are underpayed) wear clothes with holes in them. They are slow and rude. Management blames the budget. Remember- one person pays $ 48,000/yr (100 residents= $ 4,800,000 per year). Where is the money going? Don't blame budget issues for management greed. Stay away. This is not a place to leave a loved one. I am actively seeking out other facilities for my family member.

Highly overrated. There is no outdoor green space or walking paths. The food is straight out of a can and high in sodium. The sales leader couldn’t answer a lot of our questions. Although this community is new, it has a stuffy atmosphere. Not a good fit for my mom. I recommend you do your homework and visit other communities before you sign here.

As others have noted; food is terrible and many complaints have failed to improve matters. Frequent staff turnover or no shows in kitchen. No outdoor space. Back units look out on a dried up hill. Really could do better!

Read responses to earlier reviews. Always apologize, but never take complaints or issues seriously. Never any improvement. They will YES you to death and promise to look into it- but never do or don't take any actions. Management and ownership of this facility should be ashamed of how they treat our elders. Respect must not be the "in thing". The Mansions has become fair to mediocre.

Went to look for my mother at this community. I was highly disappointed. The sales leader made me and my mother wait 45 minutes before she helped us. Then she was rude because my mother was upset. The community in a whole seemed like they only cared about making money not anything about my mom. DO NOT BOTHER WITH THIS PLACE!!!

I would like to give no stars Not an option. POOR FOOD SERVICE! On going Meal issues with the Food program. Menu not available: Chefs choice is the options....which means whatever is left over they need to prepare before it expires? Continuous problems with prepared food. Poor choice, below average options and no variety. Quality of food is the worst. Overcooked flash frozen vegetables you could eat thru a straw. Salads: if you like wilted below average lettuce. Health Department should inspect. No one is listening to the residents. Management turnover. The residents need some options offer dining dollars so they can order take out, reduce the rent, or hire a professional chef or dining service. Website states: "Three chef-prepared meals daily (two meals on Sundays – breakfast and buffet lunch) (View Sample Menu)" This is not true!

I lived in this community for 6 months and recently moved. The food was not that good and limited on menu. The activities were not geared toward all people. I was in a wheel chair and could not do the activities. The staff was not friendly. For what I paid as rent I expected to be treated a lot better than I was. I would not recommend this property to anyone. New and shinny is not always the best bet.