Lorien Health Services

The community is clean and neat and the staff is very friendly. The food is good and my loved one is happy here. I would recommend this community to others based on my experience.

Really nice place. When I was trying to get my mom in, they went above and beyond to make that happen. Since she has been there and before all this "stay at home" stuff, they have taken very good care of her.

I think that they are really dedicated to the older population. They have made my dads move as easy as possible. It is clean. The staff is very friendly and helpful. I would recommend this place.

We chose Lorien Bel Air because of the location, the cleanliness of the facility, and the availability. Also, the rooms were newer construction. The room sizes were generous compared to some others we saw. She said the food here was average. The best part about the community was the newness of the rooms, it felt very updated and had a homey feel. Overall, I would recommend to others.

I would not recommend this facility unless you have time to do things yourself for your loved one, like take them out to eat and get them supplemental food because the meals are inadequate, very small portions and not enough for an adult man. They also don't accommodate dietary needs. Elderly people need choices that don't give them Gerd or aggravate their diverticulitis or hypertension. The assisted-living can be a little challenging in the sense that family members need to initiate, schedule and for the most part transport their loved one to medical appointments.

The staff was nice but sometimes inconsistent, meaning arre time at times but seemingly absent at others. On occasion I was not greeted at the nurses station although the attending caregiver was at the desk. The were several times the caregivers were slow to respond to my mom. Is give this facility a C rating.

My loved one is currently a resident at Lorien Harmony Hall and overall her experience at this facility so far has been okay. Some of the staff are amazing, others are not. Staffing seems to be the biggest issue, as all of the nurses and caregivers feel it. Therefore, so do the residents. The cleanliness of the facility is great. The meals are not good. The quality of care is good. Overall, I would recommend Lorien Harmony Hall to others.

My dads room was filthy. He had dementia and dropped food. They didn't clean up blood in the bathroom. They were short staffed and in reality he was too acute for assisted living. They are not suited to handle memory care.

Our family was setting up a tour with Lorien Mt. Airy because it came highly recommend to us and we have even had extended family live there. However, the gentlemen we spoke with advise they aren't doing in person tours because of covid and we would have to do one virtually which was fine but he never sent us the link. Also, every time we would call to set up a time he seemed very disinterested, rude and like we were wasting his time so we decided to not even tour Lorien Mt. Airy.

It is very hit and miss with staff. You have some staff that you would rate a 5 and others a 2. The best part was the physical therapy. I would say 50% of the staff is attentive and caring while the others would sit around the nurse station and not check on people at all. I visited my mother there every day for two weeks and was not impressed with the exception of physical therapy. Some people were rude and others were very nice. Like I said...hit or miss with the staff. My mother was only there temporarily.

no full kitchens

Wonderful staff, needs rennovations, which they are working on.

Need improvement on time and compassion for patients, response time and better bedside manner. You need to keep on top of this facility everyday, be best if you lived next door.

- next door to nursing facility that takes Medicaid - most likely be on 3rd floor (common areas visually confusing -room hallways too plain - can't tell what door is hers) - most people looked [removed] and wheel chair bound

Nice lobby, nice overall but a bit dated living quarters for seniors, apartment like feel. Very reasonable.

My loved one was previously a resident at Lorien Harmony Hall and the experience was not great. My loved one was not receiving any therapy and I was unhappy with her lack of progress. I ended up moving her to another facility. Based on the experience, I would never recommend Lorien Harmony Hall to others.

Lorien bills [business name removed] as a Skilled Nursing Care center and not as a rehabilitation Center. Consequently if you expect [name removed]to pick up any deductibles after Medicare they don't! You will be liable for [cost removed] not paid by Medicare!! What skilled nursing care did my wife get? Well the so-called "Skilled Nurses" most often would just call for an aide to help her get to the toilet as they walked away! As far as the 5 days a week of both Physical Therapy (PT) and Occupational Therapy (OT) she was supposed to get. The sessions were often for far less than the requisite 45 minutes and many week she did not even get such services for more than 4 times,

It is heartbreaking because this used to be a really great place! My mother was there for rehab and AL a few years ago and the staff was so caring and compassionate. The process to get her in AL went smoothly and you can tell they cared. My friends mother was there recently and it was a horrible experience. Breaks my heart because I recommended the place.

My mother is at Harmony Hall and I am not happy with the facility or many of the people on staff from management treating me as if I work for them to the arm twisting to pay more. Many of the employees are not happy due to the conditions which they have to work from too many people that they have to service to not enough support for the residents. The management does not answer many questions of family members and the director always states that she will get back to you when you have a question, but never does. The answer is "I will investigate it." This is a constant complaint that I have heard from other family members of residents and from current and past residents. I have asked for the last two years the cost break down for the level of care and I have not received this information in writing.. I am investigating other facilities due to the management of this facility and the constant harassment to pay more without a clear definition to what the cost will cover. Something must be done. Just because a person is aging doesn't men that they should be taken advantage

This place is clean but, that's about it, it's not personal at all it's like a huge hospital, no one know what's going on. to many residents. When you ring for a nurse wait 20 minutes for a nurse to get to the room, it's not cozy or homey at all, you get this lost feeling for your loved ones ??