Lifespace Communities

We had an awful experience with skilled nursing and AL. VOG was recommended to us, but it must have been for IL , because there is no way I would recommend AL or skilled nursing. The level of care in this facility is unacceptable. It is almost impossible to find any staff in the building at night. Staff has a generally negative attitude and does not show empathy or compassion towards the patients. Lots of "not my job." Often you see staff on their phones instead of caring for patients. If you push the call button for help, it typically was not responded to, it took us hunting someone down, or it was often over an hour before we would get help in the room. One day the staff did not even enter my parents room until 3:00 pm. The communication and coordination of services is horrible. If you are not looking out for your family member they will be left unfed and unclean. My parents and 5 other residents have moved out over the last 2 weeks. All stated unacceptable level of care.

I would tell others looking that Harbour's Edge is not a CCRC as advertised.. I would never recommend Harbours Edge to anyone.

Everyone was friendly, except the nurse in charge of memory/assisted living. She had a very nasty attitude, was not helpful, and should not be taking care of older people. The food was excellent. Overall, my friend was evicted by this nurse and had early stages of dementia.

MY MOTHER'S DEATH AT FRIENDSHIP VILLAGE: I didn’t even know it was goodbye when we shared our last exchange behind a closed window, outside by the dumpsters at Friendship Village. You were on lockdown for 9 months. You sat crouched in your chair with that bedsore annoying you, A skeleton draped in a sheet of flesh. I smiled through the glass and chatted up a bunch of fake happy lies while kissing and drawing hearts on the window. Your big green eyes gazed helplessly at me. Too weak to hold the phone, a nurse opened the window, our spirits touched. In minutes, 2 nurses rushed and closed the window. Like a grief stricken kid I banged on that window. Masked women rushed at me outside in fury of covid rules: “No visiting on weekends" "Not without a test every 3 days.” A 'Comfort', 'Compassion' or End of Life visit?" THEY COULDN'T DECIDE! While my mother lay dying while her daughters were outside crying. Heartless nurses couldn’t empathize with my tears or hear the pain in my screams.

My dad was in for wound care His wound vac was continually off and no charge at all which meant it was off for a long time I contacted the staff several times with no resolution. He had a roommate who took 3/4 of the room I inquired several times to sharing the room I was told “[name removed]” is here “from the top “ He doesn’t adjust. I took my dad to the doc and his wound was “wet” the vac had no charge. Doc was furious Soon after my did return to hospital with infection. With each inquiry I was told “ we are short staffed “ Very sad

The community told me that that there were other residents around my age, and that isn't the fact. Due to the virus, we are on lock down and no one can visit me. In the contract it does say that I can have a visitor overnight and now they won't let that happen They only showed me the Villa on the tour. I ended up having to mop the floor 20 times before it would take all the dirty off the floor. Since I choose the villa that includes one and a half hours of cleaning each week. They have a cleaning lady who comes in and I still have to mop the floor and after she is there I have to still mop the floor every other day. She doesn't even clean the shower. I've let management know and they didn't do anything about it. I have been infested with ants. They sprayed, and they sprayed in the bathroom. The ants have been crawling up the wall and in the bed. I called management three times. I finally called the maintenance man who had the exterminator to come in and spray for ants. I was trying to get my mail and fell and broke my back. The security wasn't nice to me. I had to call for 911 due to the pain. They do have covered parking and it is extra cost. They have a dining room that we were able to go to prior to the virus and had really great food. They even allow guests to come to dinner as long as you pay extra.

Do not put your love ones in this nursing home Abbey Delray North Nurseing Home in Delray Beach ... I give them. No stars especially dementia unit if you love you love ones the place is horrible the ministration is worse .. They show me they do not care about people I seen it with my own eyes the state of Florida treat dogs better than they treat the patients to the CNA’s they need to do there JOB.

They charge for every little thing including wipes, yet they are usually understaffed most of the time. The staff are not motivated and there is usually a high turnover of staff through out the place. Dressing supplies among other things are usually in short supply and woe unto you if you get new treatment orders. Not the best place i think the management is keeping most of what the residents pay for supposedly 'great care'. The rehab is also double room and very tiny rooms for that matter.

My father was in this facility recovering from a stroke. The CNA's and social worker were wonderful. That is the only nice thing I can say about this facility. It was dirty, smelled, and was run down. The nursing staff was horrible! Very unfriendly and no one followed through on anything. He was supposedly seen by a Dr. daily but this Dr. was never seen. Medications were not given as needed. My father was never given a shower unless we BEGGED for him to be given one. He was left on his own to feed himself even though he had paralysis and feeding was difficult. Therapy staff never followed through on requests, equipment was never ordered or was lost. Do not send your loved one to this facility.

As a relative of long-time residents, I can tell you VOTG and parent company LifeSpace were horrible in dealing with their final years. When one of them needed full time care, she was put on a waiting list...for months! During that waiting time, she had a major fall, breaking her Femur, and fractured vertebrae and required a hip replacement. Her fall and long-term injury would have been prevented if she had gotten Hospital care when requested. She never fully recovered, and they denied she even fell! There were missed medications by VOTG, high turnover, and some caregivers spent hours at a time on their home phone making toll calls to friends instead of doing their job. They even disputed our trustee POA for health care disclosures and decisions. Then VOTG left our unit empty and unpresentable for 2 years before cleaning and renovating it for sale. To this day VOTG has not returned one penny of the equity membership fee my relatives paid in 1994. This is well over 2 YEARS since their condo was surrendered. Don't let this happen to you! Your estate and loved ones may be in limbo and the courts for years after your passing and VOTG will drag it out as long as they can.

The only good thing I can say about The Stayton is the facility is nice. My Dad was there on the assisted living floor and then in the skilled nursing floor. He did not get the care he needed. The Stayton made promises to us they did not keep. We had to ask numerous times for them to bill my Dad's insurance and long term care. It took them months before they actually sent the statements in so we could get reimbursed. I, and my two sisters, visited Dad every day. If we had not been there he would not have had timely bathroom trips, water, or other essential care. Most of the time when we went into his room his call button was on the floor where he could not reach it. Rehab would use excuses not to take him to rehab. They kept saying he doesn't want to go and we won't make him. Convenient excuse because the facility he went to after he left the Stayton had no trouble taking him to rehab.

After an expensive buy-in and apartment upgrade expenses, my parents were kicked out of Abbey Delray when their resources dwindled. They were misled when they were recruited, when they signed the paper work, and about what the policies were. Abbey Delray worked very hard to recruit them with lots of promises of "continuing care" and made specific promises they had no intention of keeping. They way they recruited my parents and guided them through the signing up process should be considered elder abuse. BUYER BEWARE!

This retirement facility has been the worse experience. #Neglect, unresponsive and understaffed#...The staff is not responsive when in need. Was given a instant ice pack that was used after 3 days of asking for one, when the vitals were taken by the nurses aid it was wrapped around my elbow so the vitals showed being very low. The food is horrendous, cold and unappealing. Ask for a raised toilet seat, didn't receive it until 2 days later. Didn't receive pain medication after 12 hours of being admitted. There was a man screaming "HELP for at least 20 minutes but no response. I went out my door to see what the problem was and the cleaning lady said "there is no one here to HELP so there was nothing she can do". Do NOT go to this place of DOOM it will mentally make you feel very ill, you will not recover because of it.

If ur parent requires sub acute care, dont waste ur time here. We had informed the social worker at Greenfields what type of care my mother needed. She was accepted for admission She suffered some complications and was rehospitialized again They wouldnt take her back again We should have listened to the hospital advisor to beware. While its a beautiful facility. They cant manage what other places in the area do quite well

Unless you are blinded by the glitz, this is a good place to loose all your hard-earned cash & have nothing to show for it. There are much better places in the vicinity.

Very disappointing experience. Nice artwork. All fluff, nothing else. Food is awful!!!!!!!!!!

Do not even consider this place