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7.8
Review Score
2270 Oakland Rd, Forest City, NC 28043
My mother lives at the center. She was diagnosed with dementia. Mom can do something’s for herself but needs assistance some times, all the staff are willing and available to help. I have been at this...
50 Sumner Way, Jefferson, GA 30549
The reason for the 4s was due to Covid. They had a large turnover when the government (taxpayers) started paying people to stay home who were "afraid" to work in the health field. Prior to that, it was all...
Located in historic Jefferson, Georgia, and situated on 5 acres overlooking an 8-acre lake, Highlands Senior Living Jefferson offers a friendly and homey environment.Designed to promote socializing, Highlands Senior Living Jefferson provides a great room with a cozy fireplace and four comfortable...
680 Holcomb Bridge Rd, Norcross, GA 30071
They accommodated his specific needs that most assisted living would not. It is not the best place. But most definitely not the worst. Staff not very attentive.
Highlands Senior Living Norcross is a picturesque senior community located in Norcross, GA. Located in Gwinnett County, it sits on a manicured campus in a residential neighborhood, just a short distance from a number of shopping options and just a few minutes away from highways 85 and 285. The...
3959 Fish Hatchery Rd, Gaston, SC 29053
16 Roving Rd, Cartersville, GA 30121
I think that they are doing the best with what they have – though short-staffed, the staff on hand are friendly, informative and helpful The manager has been helpful when there's been a financial issue....
Highlands Senior Living is a gated personal care home facility done with casual elegance. All our services are tailored to our residents needs with attention to detail. Residents have direct input into planning of meals and activities. Many special amenities are provided, i.e., selective menus,...
4112 Hartford St, Columbia, SC 29204
Review Score
95 reviewsOut of 10
5 star
46%
4 star
31%
3 star
9%
2 star
5%
1 star
12%
A Place for Mom has scored Highlands Senior Living with 7.8 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, Highlands Senior Living has 95 reviews with an average "overall experience" of 4.2 out of 5.
We picked this community, because of the of the price and it was really close to where I live. Also, they were allowing small pets. They feed you a big line when you go there to view it. After being there a couple weeks, you see through all the smoke and mirrors.They kept blaming the fact that they couldn't find any help. They were very short staffed one night I went there, and the nurse on duty was chatting with one of the girls sitting in the office. didn't look to me like they were out, doing rounds and giving meds out.
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
This place is absolutely horrible at caring for your loved ones. Once the relatives leave, they treat your family member more like an inmate than a person. They have little to no regard for the physical well-being of the people you entrusted them to care for. This is more of a death camp than a care facility, don’t be fooled by their smiles and false words, they want your money and fail to follow through with what they promise.
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
Under New Management. Not Very Happy Changes
5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
The care staff at Bentley is wonderful. Unfortunately, [removed]. We were told that my mother, who has Alzheimer's and congestive heart failure, could remain at Bentley until she died as long as she did not need skilled nursing care. Mother has lived there for two years, and she knows and loves the staff. She is in her fifth month of hospice care. The administration at Bentley has now told us that they can no longer care for Mother. They have given us 30 days to move her out. She will never recognize the staff at a new facility or recognize the facility itself. Moving her at this point is unnecessarily cruel.
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
Mom never made it to the facility, went to hospital and could not live independently. However facility was not trying to give a refund all money. I had to call Better Business Bureau to get done. Without the Better Business Bureau help we would not have received. I do not recommend. Staff was not as appeared
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Highlands Senior Living Norcross in Norcross, GA
4.1
(39 reviews)
Experience was awful, and traumatic. Staff lacks training with dementia. You can't ask a person with dementia anything like would you like to take a shower. Have to say let's get you in the shower, use pleasant but firm voice.Brought meals to her even though I'd emphasized need to walk her to dining hall for meals. I moved her. So disappointing since price and room were good. I would not recommend Jackson Oaks unless it has changed tremendously.
5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
Once again NO hot water !! It continues , never know if you can take a shower. Nothing changes or improves. It’s cold this morning and I would like to take a shower. Not only affects showers, it affects washing clothes and doing dishes.
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
Staff go through your rooms when you are not there. I have lost money that I hid. There are a few staff who are WONDERFUL. But others who are lazy and treat you poorly.
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). I filed a complaint with Bridge Senior Living, management company, and worked with my Ombudsman. I also filed a complaint with the HFR as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings were not able to meet my needs....not my mother's needs (the resident) but my needs. The ED verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility. This is the most unprofessional company full of unkept promises who would rather kick out a resident versus fix the problem. Smells terrible!
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Highlands Senior Living Norcross in Norcross, GA
4.1
(39 reviews)
Our loved one was only there for a couple of weeks and had to serious falls the resulted in them going to the hospital. We did try to give the community the opportunity to get to know our loved one, and for our loved one to adjust to them but it was a terrible experience. The rose wing is their memory care unit, and during our loved ones stay their dementia progressive way to quickly. Our loved one was very physically active and energetic and at the end of two weeks they had lost their mobility. The care that was not shown to our loved one was detrimental. Before our loved one moved in they promised us all the bells and whistles and that they could take care of our loved one, but not one of those promises were met. They do not take care of their memory care patients. Half the time when we visited the med techs and aids were mingling and hanging out with each other and ignoring the needs of their residents, they treat them like dogs. The meals there looked awful, all full of sodium and looked like slop.
0.5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
The management/ownership of this facility (which is new as of a year ago) are very poor communicators. Not sure if this is due to being understaffed or they just do not care to reply to occasional emails or voice mails. The substantial monthly fees being paid are not commensurate with the services received.
0.5
0.5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
RAs and CNAs are fantastic although the team as a whole has a lot of miscommunication. From the medtechs to RAs. The management is rude uncaring and understaffed. Other residents have told me and my mother that the house keeping does not clean their rooms or the halls, upper level management does not know the residents by name/face and they do not speak when walking by. Management seem money hungry and only show you the rooms that they fix up. You do not see the residents rooms that are not fixed up for you to see. Activities directors do nothing for the residents in memory care they never take them outside there are only 3-4 residents who really get to go outside from memory care and activities is painting nails and watching movies up there. After hearing what my mother tells me and really listening in it sounds like nothing really gets taken care of. Will be moving her out. This place really needs to get shut down. The new LPN clearly is not happy to be at work dresses very unprofessional. Acts very unprofessional. Unappreciative of staff as well. Terrible place. Please do not move your family in here.
0.5
0.5
0.5
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0.5
Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
This place is very understaffed . money hungry business residents don't get the care they pay for. The house keeping don't clean like they should,residents bathrooms are nasty. Over all this place is a joke!!!
0.5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
[removed] the owner knows nothing about assisted living. Facility is not run professionally at all. Family members put in here are at risk. Run away.
1.5
0.5
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3
Highlands Senior Living Norcross in Norcross, GA
4.1
(39 reviews)
my husband was there 8 days total it took 4 days to be put on shower list.( I gave him shower) it also took 4 days for laundry list. He never had blood sugar taken. He was listed as diabetic He fell twice in the night. A new sleep aid was started by Dr. and he was to be watched for side effects. After the falls as his POA I asked for medication to be stopped. When returning home with medications. I found he was given sleep aid 6 more times. He was in a state of complete confussion. unsteady on his feet. He told the nurse he had burning when urinating. I requested his urine checked. It never was. As a fulltime caregiver and wife. I feel awful for the neglect I put him through.
3.5
3.5
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3.5
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Highlands Senior Living Jefferson in Jefferson, GA
3.7
(50 reviews)
There are 6 total Highlands Senior Living Facilities.
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