Comfort Care Senior Living

The facility seems very nice. It is assisted living and memory care. We weren't as impressed with the memory care wing. It seemed more hospital atmosphere. They prefer to have residents in the common area,so it easier to keep an eye on them. The dining area does not have structured seating. We didn't feel that this would be a good fit for Mother.

I was not there everyday, but when I was they served hot dogs or brats with potato chips. Staff was very nice. The facility always looked clean. My mother's bathroom was never clean. After she fell three times, she got bad and hospice was contacted. First fall she broke some ribs, second fall she broke her hip. After she got out of rehab she returned to Reed City Fields. Not long after, she fell again. Hospice was contacted. My sister's and I decided to move her to a different facility, she passed two days later. I think if there was added training maybe I could recommend Reed City Fields.

[name removed] was an angel by our families side. Always greeting us with a smile , hug and listening ear . Her gentle kind spirit created trust and assurance to meet our individual needs. Her presence is a gift to the community . Thank you dear one for your integrity and grace.

My heart is in gratitude for the kind, helpful angel [name removed]. She greets me with a hug and a smile, always listening with a smile and a commitment to action for what ever I have concerns about. She has been my rock and foundation . Her presence is a blessing to this community. I am forever grateful to have her .

Room was nice .They provided bed, dresser and nightstand. Community fee was waived. Personal was nice and friendly. Most of the personal are very nice and try to do their best but facility seems to be continually short handed. Showers are not given as scheduled, meals are cold.

It's an okay facility, but I wish we would've spent more time touring other facilities in the area prior to her arrival. My loved one, doesn't feel like their carpet is clean enough. The staff on the floor, are very nice to my loved one and to our family when we are visiting. The staff members who interact with my loved one are very nice and is pleased with how they treatthem. No signs of my loved one being mistreated. The family encourages my loved one to eat in the dining room to avoid being in the room all day. I would like to see more daily activities to have available. While I understand that costs of every thing goes up it's hard to justify more money when on a limited budget. Also, It's very obvious that the facility is showing signs of poor facility maintenance. Would like to see some pride taken in the appearance of all sides of the facility not just the front.

We have not been happy with Hampton Manor of Shelby. There is not enough care given to details. There are not enough activities. The dining experience is very poor. When I would talk to the head nurse about issues, she was combative.

They did not have any openings and this community was on the smaller side. It had a homey feeling and seemed very attentive but they did not have any openings.

When it comes to the activities and based on what our loved one is saying, they do offer bingo for the residents.

My loved one was previously a resident at Shelby Comfort Care. When my loved one moved in, this was a very nice place. However, due to staff turnover (Executive Director, Activities Director and Nurse), things drastically changed and went downhill. Based on our experience, I would not recommend Shelby Comfort Care to others.

Get something in writing showing the care. It was very misleading. They did not provide what they said that they would. There was a major lack of staffing. My loved one fell multiple times under their care. There were a lot of lies from numerous staff members. There were different levels of care within memory care and I did not like that. Make sure to read the fine print. Overall it was not a good experience.

I loved the facility. I loved the activities and all the interaction I saw. I left my tour loving Bay City Comfort Care. Within an hour of my tour, I called back. I called all three numbers on the business card of the person I toured with. I also emailed twice. And to this day, I have never received a return phone call or email. That was the only reason I did not pick them. Otherwise they were by far my first choice. But I was very disappointed in their business practice.

My biggest complaint was when I cleaned out his room I found 57 packages of protein which is what he was supposed to be getting 2 each day. Also one night there was an emergency and no one would answer my phone call so I had to drive there and call 911. He needed more medical care than they were able to provide. It was one problem after another, I would not recommend them to others who are looking.

I would never recommend this facility to my dog. They screwed up her prescriptions, always running out and sometimes they would be missing. NEVER enough staff. Awful food and poor management. Just telling the truth. We moved my mother back home and had a private caregiver move in with her thankfully. They put on a front when you tour. But as soon as my mom moved in all hell broke loose. Cooks quit, and staff was cooking and serving meals so unable to care for residents.

There were a few staff members who were good, but at that time they had too many duties to fill that did not pertain to their job of caring for people. My mom never had diaper rash before - here she had it all the time. She had infection, they didn't notice. No communication with medical staff. They were sketchy and did not communicate with family. They did not notice mom was not given her medication and had a cardiac event, even though she was gasping and sweating. They didn't call the ambulance even, staff ignored symptoms. If I didn't visit daily, she would have died from lack of heart medicine. The food was nutritionally void of any quality and nutrition. No fruits or vegetables, all frozen cheap foods. They did not do activities on a regular basis and certainly did not engage everyone. No value at all, since staff was untrained.

We had a TERRIBLE experience with them. I called my rep, [name removed], and told her everything over the phone. We had to move her out of there. She had bed sores within I e week! Her bed would still be wet with urine by the last afternoon. Her room was always messy. It smelled like pee. There were ants in her room. Messages weren't getting relayed from her doctor or from family. Bad bad bad

Care team has been great but upper management/owner does not seem to have patients'/residents' welfare and best interests in mind. My parent does not receive consistent showers and bathroom assistance. In order to ensure my parent's hygiene, we, the children of said parent, are bathing and toileting our parent on a regular basis, which is the STAFF'S JOB. This is what our family is paying an exorbitant amount of money for...to ensure our parent is clean and taken care of. Food is very low quality and not as healthy or nutritious as it could be. LPN has been very lazy, unhelpful and inadequate. . Please do not be deceived by the beauty of the facility; this senior residence is below par on every level in how it treats its residents and the "care" it provides, which are not up to the standards of its costs. Some of these issues are definitely the fault of upper management. it's sad that our parents worked their whole lives only to be treated with no dignity or respect.

If you're considering placing your loved one at this facility I strongly urge you to reconsider. My father was admitted on a Friday and by Sunday afternoon we brought him home because we were concerned for his well-being and safety. Within the first 24 hours of being at the facility, my father had a potentially life-threatening fall that resulted in an emergency room visit. We were assured a bed alarm would be placed on the bed, it was not. The facility is severely understaffed and poorly managed. If they have the appropriate staff-to-resident ratio by law, I would be shocked. In the wing my father was in there was only one aide and one floater per shift for several residents that were considered fall risks. They have life-alert devices that residents wear. My father pushed it twice in the short time he was there with no response. Not a delayed response - NO response at all. Additionally, we learned that some of the staff responsible for caring for the residents make $13 p/ho

Not a bit happy at all, poor choice

My mom was at this place in 2019 and it was horrible. It was a sister company to the one she was going to go into. However, they didn't get the certificate for occupancy before my mom needed services. So they sent us to Hampton Manor. The place was under staffed, my mom didn't get her medication when she was suppose to, some of the techs were wonderful however not all of them. There was one nurse that has just rude, slow, and withheld pain medication from my mom. We did voice our concerns to Rick about my moms treatment but it went on death ears. He sided with his staff nurse. This place had just opened in 2019 so the facility was new and clean, however the food wasn't all that great. There were many times that you had to wait to be let in and out. Even our hospice nurse had to wait. They wouldn't give her a key fob so she could come and go. She told us that many of the other places would give her one. It just made it easier for her and the staff. I would stay with my mom through the night because she wander around. There were several occasions when my mom had fallen. The memory unit wasn't open. They didn't have enough staff to open the unit. But they had several residences that needed to be in that type of unit. When we were there a resident had fallen and broke her hip. She was yelling for help but no one was coming. My mom heard the lady and tried getting to her but ended up falling when she tried getting out of her chair. The hospice nurse said she would not recommend this place. Plus, I didn't see any activities that they did with the residents.