Charter Senior Living

The facility is clean, cozy and home like. The staff is compassionate, attentive and respectful. Moving my loved one into Trail Creek Place was the best choice. Their activities director does an outstanding job of keeping the residents active and engaged. Trail Creek Place also has their dining room in three sections according to ability so the residents who can carry on a conversation are seated together encouraging social interaction.

I recently had the opportunity to tour Southern Pines and I left quite impressed with what I saw. This place stood out with beautiful landscaped grounds and plenty of outdoor spaces for my loved one to enjoy. The staff was very welcoming and knowledgeable, answering all my questions with patience and details. They seemed genuinely caring and attentive to the residents who interacted with me during my visit, which was reassuring to see. I can honestly say this is the place that I can see my mom being happy at.

My Aunt came to Charter several months ago, in search of a caring environment. She had lived for three years at another Senior living facility. She was always complaining about the staff and food. Since coming to Charter she has become a much happier person. She talks highly of the staff and love her room. She enjoys sitting out in the court yard enjoying the weather. The other residents are very friendly and have made her feel at home. I would highly recommend Charter Senior Living to anyone searching for a place for their live one. They will be well cared for at Charter.

Charter Senior Living is a wonderful experience. We have been so impressed with the staff starting with [name removed] and all the other employees. They are hands on caring and knowledgeable. So grateful we found Linden for my daughter. We would absolutely recommend this community to other families.

Charter is a phenomenal space! When I started my research into places, I wanted to make sure to stay away from the "nursing home " feel. Both my mom and I were so pleasantly surprised by the friendliness and the cleanliness! The staff were wonderful with helping us through the transition of moving my cousin from her home. I love Charter of Hazel Crest.

[name removed] really lives it at Charter. She has lots of Friends and this is her first time living on her own. She is thriving. [name removed] can't stand or walk without a walker. She has fall a few times and they have a necklace to wear with a button that calls the staff. All have been so kind. The Facility has a nice dining room and variety of Menu items. They have helped her change clothes and diapers when needed. They are all sweet and tell [name removed] they are there to help. [name removed] apologizes to them. [name removed] and [name removed] have been helpful and kind too. Anything we need we just call [name removed]. Mostly the folks that live there made us feel welcome and help make our decision on putting our loved one there.

Overall experience - very positive. My husband was in assisted living and the transferred to memory care after 1 month. Rooms are cleaned once a week or more often if needed. Bathrooms could be cleaner. Most are friendly, patient with residents with dementia. When I ask for medical care (podiatrist, wound nurse), requests are honored. He was receiving PT and OT but recently haven't heard if this has continued. Biggest issue is other residents taking his belongings. He has lost blankets, sweatshirts, pillow, sweatpants, slippers. Staff don't look at names on clothes when doing laundry. Even when I have noted another resident wearing his sweatshirt, staff didn't return it to him. So I do all of his laundry. But if room is unlocked during the day, other residents can take his things. Much better meals now that a chef was hired but everyone eats the same food. Today a resident didn't like what they were having and I didn't see them give her anything else.. There are many additional activities (trunk and treat, trips out). The daily activities are limited. Much time is spent watching TV. Hard to say since this is the only assisted living/memory care facility we have been involved with. Every day I am washing bedding. For the cost, I would hope staff would be more on top of his toileting/hygiene needs.

I would say our experience with Cedar Creek of Shiloh was a 5. We looked at all the other places near us and this felt more like home for my dad. He actually picked it out of all the others

My loved one and I were residents at Charter Senior Living at Woodholme Crossing for a Respite stay and it was very good. Myself and my family liked it very much, everything was great. If we ever have the need again, we will use this facility again. Thanks for everything!

Care is outstanding. Highly recommend. Staff is awesome and compassionate

In comparison to other alternatives, Charter Senior Living of Verona (formerly Cedarhurst) is a safe, caring and very affordable home for seniors.

Educate yourselves to the extent possible in regard to terminology, their specific financial options, and what the patient actually wants in terms of late-life care. Then, don't be afraid to lean (even heavily) on your APFM rep. Mine was great at explaining what I didn't know, and in getting me into a proper mode of thinking. My mom was NOT terribly cooperative throughout the entire process, but she's back home now because of the excellent advice I received.

I can't wait to get my mom moved in ... the staff is so friendly and welcoming.

Welcoming atmosphere and fabulous food and the staff make you feel so welcomed.

What a lovely community! The food was delicious and the residents and staff were so friendly and helpful!

It's a very nice facility. The people were awesome. It's extremely clean and the food was better than most other facilities'. [name removed] was kept clean and in clean clothes. I would certainly recommend Charter Senior Living. [name removed] was only moved because of her inability to maintain the self-pay situation.

They take very good care of my mother and if there is an issue it gets resolved quickly. I would highly recommend Charter to anyone.

Very pleasant tour. Extremely nice people. Beautiful facility. Lots of nice amenities.

Absolutely beautiful facility! Luxury amenities and great people! Wonderful location just right off Highway 54 close to restaurants and shopping. Definitely the best senior living community you can find in Owensboro!

Staff is great, can't speak for anyone else, haven't heard of any staff problem. They all seem to care, very helpful and patient with residents. Food seems great, no complaints from mom, she has gained weight there so I'm guessing she's eating well. They really didn't get involved with the move in, if we needed anything they were very helpful. Communication is very good and housekeeping is excellent.