Careage, Inc

My mother lived here for two years. It was great, for a while. The residents are friendly. They have transportation for residents to doctors' offices. The staff is kind and helpful. Lovely grounds. Many activities for most folks. But beware the resident's agreement or you'll get screwed in the end. Memory care unit is abysmal. Most of the residents are parked in front of a TV and the carpets are dingy. Management staff is not responsive to the family's requests.

My loved one is comfortable at The Lakes Banning because my family members visit him often. The supervisor of caregivers is often hostile. A number of families have removed their loved ones. There are a lot of vacancies and caregivers are in short supply. We are so disappointed.

They do not care about the patient or family. It’s a money making machine. There memory care unit can not handle a wanderer from what they told me. I now have to get someone to watch my grandmother. Sorry we do not have $10,000 a month

BEWARE of Memory Care at Patriots Landing. The facilities are beautiful and the food is good, but most of the Memory Care employees are NOT intellectually capable of taking care of dementia patients. I was repeatedly lied to about my father's health and well-being while he was living at Patriots Landing. He was not given one of his medications for THREE MONTHS and the explanation that was given for the missing medication was that the medication was "lost." Patriots Landing REPEATEDLY "dropped the ball" with my father, yet REFUSED to take any responsibility for having done so. Patriots Landing did not REALLY care about my father (or his family) -- just his MONEY. I moved my father to the VA at American Lake and I'm SO glad I did. The care my father received at the VA was EXCELLENT compared to what he received at Patriots Landing.

I [Removed] the care staff. They are rude and often times unprofessional. Special their care manager he is full of it and unprofessional. I think he might be new to the industry. Otherwise this place would have been great

First, I must say my mother loved her apartment at Patriots Landing. When she moved in she was independent and in fairly good health. We chose patriots landing as she could be transitioned into assisted living when needed. Unfortunately when my mothers dementia worsened, I called the director of nursing to inquire about assisted living. I called for six weeks before getting a response. Unfortunately I missed the call. I called her back almost immediately and got her voicemail. I never ever heard from her again. I would have loved to get more care for my mother but wasn't able to as the director of nursing would not return my call. Unfortunately, my mother passed away. My sister called to inquire about the final bill., specifically about getting credit for unused meals after my mom passed and while we were moving her things out. She didn't receive a call back so she called again several days later and left a voicemail. She received a call back from the receptionist stating no meal credit The director didn't call.. the two questions my sister had about the bill remained unanswered. In my moms contract it stated we would receive credit when my mother wasn't there, and we received credits during two of her stays at a nursing home. All in all I cannot recommend Patriots landing. Although it is a beautiful facility, if you have a problem, question or need more services, it is not easy to get ahold of anyone and voicemails are not returned.

This was a great place a few years ago but new management has ruined it. The food is terrible, the specials are usually a fancy sounding meal that is usually a dry piece of meat covered with a weird sauce and overlooked vegetables. The maid service is not adequate and some weeks maids won't even show up to clean. The grounds which have been very nice in the past now have beds that desperately need water and deadheading. If you need a call back from management don't hold your breath. It can take weeks of calling to finally get an answer back. It is extremely expensive and the cost of my mothers apartment has gone up every year. My family really regrets moving my mom into Patriots Landing.