AgingCare 2

Homewatch was helpful in providing care for my elderly father who was coming out of the hospital. He lives in a memory care facility so he has 24 hour care. We wanted done “extra” care for him for a few weeks while he was recovering. There were some times when Homewatch staff were scheduled to be there and then just didn’t show up. The staff that did provide the care seemed friendly and fairly knowledgeable. I would say the biggest problem was staff not showing up at all or not showing up on time. But since dad is in a 24 hour facility, it was alright. Maybe they are more reliable if a person is in their own home. I could usually get in touch with someone when I neeoto and that was very nice.

My experience with this home care was fairly decent. The care givers were good, but there were times when I had to remind them of things to do. The agency owners were kind and friendly. It was a decent experience.

My loved ones don’t really have much to do with the activities, but there are activities. They were very helpful in an emergency situation. It’s a little problem trying to get the same person to work on the weekend. There was only one incident where the caregiver couldn’t make it, but the agency fixed it when they could. Again, they were very helpful in an emergency situation.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

Poor services, unable to contact them when an emergency this weekend April 30, 2016. I contacted them on behalf of my sister and her husband under whose care they were. One of the aide yelled and screamed at the patient so loud I was scared hearing her, I happened to be on the phone with my sister at that time. The voice message is of no use, there is no "Tone" to leave a message, and the voice mail saying a coordinator's phone # is unclear.

eware this company. They took on my care despite not having anyone in my area to actually care for me. The person that they gave my information to called me and promised me they'd be here and now they're ghosting me either ignoring my calls not replying to my texts and they're not replying to the company either and I need help right now and they're saying that they have no one available. Why would they take on my care if they had no one in my area to care for me? They should have said something before they promised me they'd have someone out here. The person who is supposed to care for me is very unprofessional to ignore the person that you're supposed to be caring for I don't want to hear any excuses this is inexcusable I am bed bound disabled and unable to care for myself and I have no one to do it for me that's why we hire people like you

Nobody showed up for the first day they were hired to care for my father. I texted the representative, no answer. Called the office number, the lady said they had nobody to work the shift....but they never called, texted, or emailed me to let me know! Plus, she asked about days next week they were supposed to come here on, and they somehow got the hours all mixed up. I would recommend staying far away from this "company"!

Don't do business with these people. They are not interested in your loved ones well being. They just want to run up a big bill and try and take your house. These individuals are what is wrong with healthcare for our seniors and I will not stop fighting until I put and end to this.

Unprofessional, inadequate and a major lack of integrity. By far the worst company I've experienced. Management is unable to properly manage or conduct own company. Communication skills are negative: not within client or Caregiver standards.

The agency’s aides do not preform all the advertised services like cooking, light housekeeping or laundry: all services I specifically asked about. When asked what does meal preparation mean, I was told “if you mom wants a roasted chicken, they will make her a roasted chicken.” To be direct and honest from my experience, you are lucky if they know even how to use a microwave. If you need someone to simply watch TV with your loved one or just talk to them, then they are okay. Sometimes there were miscommunications with scheduling and they have a poor procedure when aides call in sick. They also give the impression that they only want long term or patients needing a full week in of. care. When we started to cut days and hours it became even more difficult to get quality aides. One of the aide also lacked the professionalism and maturity I would expect for someone working with a family dealing with the challenge of trying to find quality care for their loved one. Finally, I had mentioned these issues to A place for mom and have not received any feedback.

It was one mishap after another with SYNERGY Home Care. During the interview, I made them aware that I had a dog. They send a lady that was petrified of dogs. I restrained my dog and left for a few hours to get some me time while she watched over my husband who has Alzheimer's. Locking my dog up made me feel upset during my time away. The next time they sent a girl who was 20 minutes late. No ID, no identification. She did do a good job and the dog loved her and I had a nice day. I called two days later and requested the same girl and they said she was already scheduled at the time I needed her. So I waited until she was available. Then when she was scheduled to show up to my house she didn't show up. So I called him to inquire where she was and he stated he didn't know where she was. I canceled the service. They were very disorganized. I did not like the way they ran their company.

I met with a woman who helped me for one day. She had me sign a two week agreement with a post-dated check. She ended up telling me my scheduled would not work with hers and I was told I would get a refund for the days we were not going to use, only one day of service was used. I have yet to get a refund and have problems getting it back.

We only had them in for a week, they didn't have dependable caregivers. I'd get home and my husband would say there was no one there to relieve him and they would call me saying they didn't have anybody for such-and-such a shift and I would have to leave work to go take care of my daddy. I talked to the owner and I told them I couldn't keep leaving work and they understood and I told them I needed somebody I could trust and they understood that. They said it had never happened before and were really sorry. The friendliness was nice, the service just sucked but they were never hateful to me. They did not have great caregivers, they did not have dependable caregivers.

Just awful. Disorganized, rude, and insensitive. Paid zero attention to the kind of caretaker we asked for. Then refused to respond to email text or phone calls from us OR our provider. She couldn’t get them to answer her either. They don’t train anyone. They just pimp out home health care workers. Our provider was amazing. Truly. I hope you find her through another agency. We revived NO bill till weeks after our heath provider left and then were told we had to pay in cash or check. They don’t accept credit. So only use these folks if you have an extra wheelbarrow of cash sitting around.

I agree with the other persons review, you can not depend on these people to care for your loved one. They may be pleasant folks but they have no business trying to run or operate a business of this nature.

Home Helpers & Direct Link was awful. The lady that they sent did not do any of the things that mom requested. We asked that she help with meals and do light housekeeping. She didn't even take out the trash. The young lady that was supposed to be her supervisor promised to check in and see how things were going. She never showed up and checked on us. They also promised to provide a back up person if this lady didn't work out and that did not happen. I will never use them again. They charged me the full rates for the time she was there too. I didn't think that was fair given the lack of work that was done. The owner, Michelle never called to check on us. It was a very bad experience.

If you value professionalism and integrity, then look elsewhere.