1-20 of 147 reviews
The right choice Nancy S - Sibling of resident/client
The staff are absolutely wonderful and friendly. They really care about the people who live here. It is truly a community. My sister was very resistant to this change and within an very limited time she is happy and I don't have to worry about her falling or not taking her medication. I am no longer worried about the quality of life because she has great care here.
Tour of The Arbors anonymous - Toured community
We were very impressed with our tour of The Arbors, it seemed like a great place. The only reason we decided against them was because the location was too far.
A wonderful Place Tina D - Child of resident/client
They could not be more caring or helpful or patient. Everyone that I have encountered there is wonderful, the entire staff. They have activities like exercise classes, themed events, games and daily activities to keep the residents engaged.
Our experience Gregg - Child of resident/client
We have had a couple of issues, the number 1 issue is that the employees are not coming into my parents room as often as the care plan says because my dad has 24/7 care coming in. My father is diabetic and they keep offering him foods that are not on his diet. He is supposed to get his levels checked 4 times a day and given insulin shots, in the last week they have failed to check 4 different times. They say everything you want to hear, but the follow through is not always there. I would recommend the assisted living side, but not memory care at this time.
A Place for Your Loved One To Be Sure They Are Safe, Needs are Met, and Are Well Taken Care Of G R - Child of resident/client
I would recommend you check the community out to see if it was a good fit for your loved one. They keep the community clean. The staff provides support care and they are supportive of the residents.
A great place to be for the elderly. anonymous - Child of resident/client
They were great across the board. I would highly recommend them. The staff are great. They have lots of activities, and they've provided good care to my loved one. The facility is clean. The only problem is they don't accept Medicaid, and it's not affordable.
Overall a good place, would recommend it anonymous - Child of resident/client
There's always room for improvement. But I've not been unhappy with the care they provide. The staff are very friendly and willing to help you with any questions you might have. The other residents are quite friendly as well. My loved one hasn't complained about the food, so it must be good. And I do see activities going on.
Response from The Arbors at Islandia - East and WestSeptember 22, 2021
Thanks for taking the time to write a GREAT review. Your positive review continues to motivate us and our team members, while helping other families make an informed decision for their parents too. THANK YOU!!
The Arbors Rocks anonymous - Child of resident/client
My wife and I have been taking care of my mother after her stroke, and we appreciate that everybody that we've interacted with has been very helpful, very good with their communication, and has gone out of their way to make my mother feel at home. The resident rooms are okay, pretty typical for assisted living. But they're comfortable, and my mother likes it there. The only thing she doesn't like is she's stuck on one floor sometimes since she's in the memory care unit.
Highly recommend, friendly staff Theresa L - Child of resident/client
We chose The Arbors over some others we looked into because overall they were very friendly and the price was right for us. My mother has the biggest room available and she is thrilled with the size. The location of the facility is great, it is right off of the expressway. All of the staff have been extremely friendly. I would absolutely recommend to others looking.
Caring and Involved Staff Anonymous - Child of resident/client
The community has very caring, and involved staff. The staff knows all the resident's names. This is what really impressed me when we visited, and a reason I choose the community. The community is bright and cheerful.
My loved one doesn't care for the food due to there not being enough salt.
The Staff is Outstanding Anonymous - Child of resident/client
I would highly recommend the community to others for their loved ones. The staff make the community. This is a good value for the money, and you get a lot for the money. The community needs some attention and repair in some areas. The outdoor space is great! It isn't as pretty and pristine as some other communities in the area; however, this would not deter me from staying here.
Family beware anonymous - Friend of resident/client
We had one hurdle after another here. They wanted to bump his care level so that he would have to pay more, when that happened they said they would not take him back from the hospital unless he had more home health care. I would tell others you have to be an advocate for your loved ones and stay on top of things.
Good experience Nancy - Child of resident/client
We chose The Arbors because I liked the building, it is a smaller, home-like setting. Also, all of the medications, help with showers, dressing, etc. those are not add on fees it is all inclusive. The room sizes here are fair, my mother does has a private room with a double bed. They do have a nice ding room, activities room, bistro, so my mom is actually not in her room a whole lot. They have been alerting us right away if we are able to visit and we have recently been able to go inside for the visits. I would definitely recommend to others looking.
best value on long island Maggie - Child of resident/client
The staff is very caring and friendly and the rooms are a decent size. Their assisted living is for more independent seniors and there is only basic assistance is provided. Value was good and communication was good between the staff and our family. I would recommend this community to others if their loved ones are independent.
My loved one looks good and seems happy overall Diane - Child of resident/client
My loved one hasn't been there too awfully long. I see him via Facetime and take him to appointments. From what I've seen, I've been satisfied. The staff has been good at communicating with us, and they showed us around as much as possible while maintaining resident safety. Our family is well known there. We did not place him and forget about him, and we do our best to advocate for him. They are recently opening up now for in-person visits, and they've been accommodating with those. It's not home, but my loved one is adjusting and seems to be happy.
Best of the Rest
Steve K. - Child of resident/client
I have had experience with a few assisted living facilities and the Arbors at Islandia-East is by far the best one I have encountered. The staff is friendly and very attentive. The entire place is very well kept and the resident's room is always spotless. It happens to be the best bang for your buck also!
Arbors has good services at fair costs
Steven K - Child of resident/client
Arbors has allowed both of my parents to be able to still live together. Both need some degree of services and help, an the Arbors provides that. Both my parents are happy with their living experience at the Arbors.
Mark - Child of resident/client
I would want others to know that the process to get her in here was very simple and polite. The staff members made it very easy and it is a great place. They are doing a great job with my mom. They set up face-time every week during the pandemic so I can see her. I would absolutely recommend.
We Love IT!!!
anonymous - Loved one of resident/client
My mother has been a resident of the Arbors for several months now, as soon as we scheduled our tour of the facility my mother could not wait to go back! Never having experience with a Memory Care Facility, the Arbors was the last facility for us to visit, I knew instantly this was exactly what my mother needed. The staff were friendly and attentive, activities were taking place for residents who want to join and quiet time was respected for those who chose to view from afar.
Each time I call to check on how my mother's day is going, I am pleasantly surprised as to how much stimulation she is getting throughout the day. It is heartwarming to receive photos / videos of my mother interacting with other residents, these are things I do not get to see on my regular visits.
I am happy to recommend the Arbors and feel blessed to know my mother not only has her family to love, but her extended Arbors family too..
Review of The Arbors at Islandia East Annette Bauer - Loved one of resident/client
We couldn't be happier with the care mom receives. I just wish there was not so much turnover in the staff.