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About Assisted Living

Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.

Complete guide to assisted living
About Care Homes

Residential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.

More about care homes
Veterans Resources

VA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.

Guide to VA benefits for long-term care
About Home Care

Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

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About Independent Living

Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.

Complete guide to independent living
About Memory Care

Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

Complete guide to memory care
About Nursing Homes

Nursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.

Complete guide to nursing homes
About Senior Apartments

Senior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.

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Crystal Creek at Preston Hollow

11409 N Central Expressway, Dallas, TX 75243

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Crystal Creek at Preston Hollow in google map
street view of Crystal Creek at Preston Hollow
Jenny B - Child of resident/client
5.0
Excellent care and service

We moved my mom to Crystal Creek into the assisted living about 4 months ago and we are so happy that we did! My mother loves the caregivers and has met so many friends (this was a problem at the last facility) because the activities team works to get the residents involved. She loves the food and has fun with all of the outings. For us the biggest plus was communication is no longer an issue. When we call, we get a prompt response from the Director. Something that seems impossible at other communities. We wished we would have moved her here first but so grateful that we found the best place.... Read more

Read all reviews

About the community Crystal Creek at Preston Hollow

Welcome to Crystal Creek at Preston Hollow. The name in premier, luxury senior living. Crystal Creek is part of the Cornerstone Healthcare Group known for its dedication to quality and helping seniors live life to its fullest. Crystal Creek offers a tradition of excellence, bringing high-quality living to a prime North Dallas setting. We are designed to care for your present needs and continue to care for you as your needs may change. We offer a modern community filled with amenities and services that make daily living a pleasure.
Stay close to friends and family and the vibrant culture of North Dallas. Enjoy luxurious apartments, spacious floor plans and a caring staff. Participate in physical, intellectual, creative, purposeful, spiritual and social activities with a trained activity professional. See our beautiful outdoor garden and elegant courtyard. It all awaits you at Crystal Creek.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Crystal Creek at Preston Hollow is a community within CHG Senior Living, LLC properties.

Pricing for Crystal Creek at Preston Hollow

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Crystal Creek at Preston Hollow

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Hospice Available On-Site
Podiatrist
Dentist
Occupational Therapist

Meals & Dining

Kosher
Vegetarian
Low / No Sodium
Vegan

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Private patio, deck, or balcony

Community Amenities

Memory care services

Designed Specifically to Accommodate Memory Loss
Secured Community
Enclosed Courtyard
Indoor Walking Paths

Transporation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Services

Beautician
Grocery Shopping and Errands
Housekeeping
Laundry Service / Drycleaning

Common areas

Indoor Common Areas
Outdoor Common Areas
Private Bath
Indoor Atrium

Pets

Cats Allowed
Dogs Allowed

Languages spoken

Spanish

Primary language spoken by staff

English

Recreational areas

Piano or Organ
Raised Garden Beds
Game Room
Fitness Center

On-site dining options

Private Dining Room

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews for Crystal Creek at Preston Hollow

3.3

(12 reviews)

Write a Review

Cleanliness

3.4

Care services

3.1

Staff

2.3

Meals & dining

2.3

Activities

3.3

Value for cost

3.3

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1-12 of 12 reviews
1.0
October 13, 2021
ZEB
TERRIBLE HEALTHCARE

DO NOT USE THIS FACILITY

Response from Crystal Creek at Preston Hollow

October 21, 2021

Hi Zeb, thank you for sharing this with us. We value your opinion and would like the opportunity to discuss this experience. Please reach out to us at (214) 363-5100 at your earliest convenience.


1.0
August 25, 2021
Kevin S - Child of resident/client
Mom passed away after falling here

Our mom passed away here after falling as workers tried to put her in a wheelchair. She was in the previous place for several years but needed more care. Not a good place obviously.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Kevin, thank you for taking the time to write a review. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
June 25, 2021
Jenny B - Child of resident/client
Excellent care and service

We moved my mom to Crystal Creek into the assisted living about 4 months ago and we are so happy that we did! My mother loves the caregivers and has met so many friends (this was a problem at the last facility) because the activities team works to get the residents involved. She loves the food and has fun with all of the outings. For us the biggest plus was communication is no longer an issue. When we call, we get a prompt response from the Director. Something that seems impossible at other communities. We wished we would have moved her here first but so grateful that we found the best place.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Jenny, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. We're so glad that you found family with us!


3.0
December 10, 2020
anonymous - Loved one of resident/client
Verified Review
Caution

We have had an issue getting ahold of the staff, the communication between the staff and is not good. The rooms are good, the food is good and they offer a good variety. I would not recommend this facility to others.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for taking the time to write a review. At Crystal Creek at Preston Hollow, we are dedicated to providing the best care to residents while creating a comfortable environment. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
September 13, 2020
Joel - Loved one of resident/client
Friendship Opportunities

Two of my dear friends moved into the Assisted Living at Crystal Creek around the first of the year and have had nothing but rave reviews for the staff, the food and physical surroundings. They said one of their favorite things, is that it is a medium sized campus, and as such fosters a more intimate and quaint atmosphere that allows friendships to flourish.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Joel, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


5.0
September 10, 2020
Samantha Jeter - Loved one of resident/client
Crystal Creek thank you

I was a little hesitant on the move for my grandmother with everything going on. Crystal Creek took the time to inform me of the visitation rules and policy for covid they are really on top of everything. She is happy and safe and is loving the food.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Samantha, thank you for sharing your thoughts with us! We are so glad to hear you are happy with your experience with Crystal Creek at Preston Hollow. Have a great day!


4.5
September 10, 2020
Olivia Blackwell - Loved one of resident/client
Mom and Dad pleased

I was really impressed with the time they took to answer all my questions. Mom and Dad are settled and very happy with the care and the food.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Olivia, thank you for leaving us a review! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


4.5
July 10, 2020
anonymous - Loved one of resident/client

My mom moved to Crystal Creek Assisted Living after being in Rehab, This has been a great transition for her. It has allowed her to have a little independence and still have assistance as needed for Medications and Meals. Thankful for the staff that has been very helpful in assisting us thru this transition.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


1.5
January 27, 2020
anonymous - Loved one of resident/client
Not impressed

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for taking the time to share your thoughts. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
May 22, 2019
Lauren - Loved one of resident/client
Relative with Alzheimer's

Crystal Creek has been a good experience for my grandmother, who is suffering from Alzheimer's. They have a memory care section that caters specifically to Alzheimer's. The activities and amenities are specialized for memory problems. Very positive experience so far. Thank you.


0.5
March 13, 2019
anonymous

Can only speak for the rehab portion. Not impressed and would never recommend this place. Not even 24 hours after my grandmother was in the hospital, I visited her and she looked absolutely horrible. She was lethargic and week, could barely stay awake, and her skin was incredibly pale. The nurse refused to believe that she looked bad, and flat out argued with me. Now, my grandmother lives with me and I see on a daily basis. I am her primary caretaker, so I am pretty certain of when she looks ill. On top of that, I am also an ICU and ER nurse, so I definitely know when a patient is sick. He told me that she has looked that pale said she came in, which was not true. He was very dismissive, aggressive, and rude to me, eventually refusing to talk to me because "I am not on the facesheet.' I hit the call button because she had had a bowel movement, and I had managed to get her cleaned up and changed before anyone had even realize that the light was on. She had had to black stools throughout the day, which no one had bothered to alert the nurse to. She ended up being severely hypotensive and anemic with a blood count approaching critical levels. Clearly, the nurse in question who argued with me and said "we are trained to assess our patients" needs to hone his skills. She ended up with a severe diaper rash (which the nurse also argued with us about), and it took us staying on the staff to even get her bathed. She has been there one month and has really made very little progress as far as getting back to her previous level o functionality; her insurance is requiring her to be discharged because she somehow meets criteria for it - she can't even transfer to the bed or toilet safely and is unsteady on her feet. Makes me wonder what is in her medical record. So she is being discharged today, because she walked 150 ft once, and since she's walking soooooo well, they only arranged for her to have a wheelchair, no walker. The even knew she would have to get up stairs to get into the home. Zero effs are given as to how their patients/residents will function once they leave. Not sure how they earned high marks for their "skilled rehab," but coming from a healthcare professional, it is seriously lacking and should be avoided.


4.0
September 25, 2017
anonymous - Loved one of resident/client
Verified Review
Needed larger community

My loved one stayed in the rehab portion of the community for a brief stay. It was a very nice community that was very clean and well-kept. She had a very nice apartment on the third floor. It is a smaller community that offered activities and really touted their off-site activities for the residents. I felt that when we made the final decision for our loved ones we wanted to make sure they had plenty of staff available and that there was more supervision for their care needs.


Neighborhood around Crystal Creek at Preston Hollow

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Frequently Asked Questions about Crystal Creek at Preston Hollow

Crystal Creek at Preston Hollow offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Crystal Creek at Preston Hollow has received an average review rating of 3.3 based on 12 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.