1-20 of 36 reviews
A safe nice place, the staff is very friendly anonymous - Child of resident/client
The location of Belmont Village is very convenient for our family, that was one deciding factor. Another deciding factor was that it just had an overall very established homey warm feeling to it. The activities given the circumstances have actually improved and getting better. However assuming like a lot of other communities, Belmont is suffering with staffing issues, but they have been exceptional with getting all of their staff members vaccinated and keeping a close eye on the residents health and safety. Also our loved ones apartment had just been renovated when she moved in and everything looked brand new, from the flooring to the countertops, even the cabinet doors.
my review of Belmont Village West University anonymous - Child of resident/client
The community is very nice and the food is very good.
Communication could be better, it hard to know what is going on with your loved one. It can be tough getting ahold of someone to give you updates
I would recommend this community to others based on my experience.
anonymous - Toured community
Very nice place for a loved one. However, it was out of our price range.
Look Beyond the Facilities!
Caregivers Matter - Loved one of resident/client
We moved my mom here when she started needing help to take a shower and go to the bathroom due to stability issues and we didn't want her to fall. The place is beautifully maintained and they are undergoing renovations of each of the apartments. The marketing people are really a lot better than the product they have to market. When my mom needed assistance the help was often unpleasant, didn't smile, acted like she was a burden to them, especially the night person, of which there was only one for the whole floor. One of the day people was not a good match for my mom and we asked to have a different person assigned to her. They removed the old person, but forgot to assign someone else so my mother was on her own for a day and a half before management discovered they didn't assign anyone, but that is after all of her children pointed it out to them. My mom had to paddle herself in her wheelchair to get her medicines or she would have missed the schedule completely. I'm not sure how long it would have taken for them to discover that she didn't get her medicines. There is no central system through which to coordinate the personnel and make sure that when a call goes out by a resident, that it is actually answered. No one answered my mom for a day and a half even though they heard it on the system over and over, because it wasn't coming from their room number assignment. We only allowed this to go on for about six weeks and then moved my mom again only this time to a senior living facility with caregivers that we interviewed and hired. In the end this turned out be a more affordable option getting her exactly the care she needs. We expected for $10,000/month to get exceptional care. I would definitely not recommend this place for anyone who is unable to advocate for themselves. The struggle was real!
We Could Not Be Happier A Loved One - Loved one of resident/client
My loved one lives at Belmont Village, and we could not be happier with this community. The employees seem to be treated very well because they are so happy and so warm with the residents. The food is excellent, and my loved one says she's sure to gain weight here. My loved one seems to be very well cared for, and I would definitely recommend Belmont Village to other families.
Amazingly Expensive anonymous - Loved one of resident/client
We had my mother-in-law here for about a month and it was a good stay. The staff was nice but we didn't realize that mom needed more assistance. The independent living and assisted living was blended. They would knock on here door and she mostly stayed in her room. The housekeepers were amazing. And the cook staff was great and helpful.
Beautiful and warm anonymous - Loved one of resident/client
It was time to start finding a place for my mother-in-law to live, especially after the hurricane hit, and of all of the places that I visited, this place felt the classiest. Everything is kept up with very clean and from what I know, housekeeping comes in at least once a day and cleans up. The staff is easy to communicate with and just great. My mother-in-law likes the food and they usually have 2 options for what you can eat, so if you don’t like one option then you at least have another one. She’s a smoker, which can be hard to find a place that accepts that, but Belmont Village offers patios off the side of the apartment that she can sit out on and smoke if she wants to. They offer a full calendar of activities each month with things like exercise, lectures, bridge games, movie nights, and even field trips. It’s a beautiful place. It’s very warm and it feels contained so it’s not so spread out. She fell recently and broke her hip and we got a phone call immediately and they called an ambulance. They were very quick to act. They’re very on top of checking in on the residents if they don’t show up for a meal time as well. I would absolutely recommend them to others.
anonymous - Toured community
It was very nice, but too much money. The people were very nice, but I'm not sure it was the right place for my Mom. I would recommend you take the tour.
Good Tour, Not The Right Fit For My Mother anonymous - Toured community
I had a good tour of this community. Everything went well. The community looked good from what I saw, everything was nice, and clean. The staff I met was helpful, and kind. The tour was a good one, this just was not the right for my mother, and her needs.
Great memory care unit!! anonymous - Loved one of resident/client
I am very pleased with the care this community has provided my loved one. The memory care team has done an excellent job at making sure my mom is involved in the different activities and techniques they offer throughout the day to help with improvements on her memory. I have no complaints and would recommend this place.
I have less worries!! anonymous - Loved one of resident/client
The staff have gone above and beyond to help my sister. There is a Registered Nurse on site 24 hours a day. There is also a nurses station on each floor. The community is clean and well taken care of. They offer daily activities such as arts and crafts. They have transportation available. The food is good and they have a dietician on site to make sure the food is healthy. I chose this community because of the closeness of the medical center and the quality of care they offer.
Very nice! anonymous - Loved one of resident/client
Belmont Village West University is very nice, service is fantastic. My mother-in-law is doing pretty good. She loves the activities, there are a lot of things for her to do so she stays busy. The food is excellent. It's like home. The staff is helpful.
property rated very high anonymous - Loved one of resident/client
I rate this property very highly. After 4 days of being here my mom was on an outing and fractured her hip. She will be going back after rehab, not sure when she will be done with the rehab. I rate this facility with all 5 stars.
fitting in very well anonymous - Loved one of resident/client
My mother is fitting in very well at Belmont Village West University Houston. The staff have treated her well and been very friendly. I have been really pleased with this facility. It has been an overall good experience.
Belmont Village, West University Mary E. Whitworth - Loved one of resident/client
My mother has not resided at Belmont Village long enough for me to rate all services. In general i am very happy I moved my mother here. The staff is very helpful and friendly. They have alerted me to problems and are working on solutions.
Response from Belmont Village West UniversityAugust 12, 2015
Thank you for the opportunity to serve your family and for sharing your experience. We’re glad to hear that our community team has been there for you and your mother in a positive way. Please don’t hesitate to contact them with any future questions or concerns you may have – their goal is to provide the best possible support for your mom and your family.
We have been very happy with Belmont Village. anonymous - Loved one of resident/client
We have been very happy with Belmont Village, so far. Everything is going great. I don't have any complaints or concerns at this point.
Very nice looking place anonymous - Loved one of resident/client
We toured this community while looking into care options for a loved one. Belmont Village was a very nice looking place! The facility itself was well kept and clean, and the location was very convenient for us. All of the staff I met seemed friendly and professional, as well! However, I felt that it was a little too big for my loved one to be comfortable, I really wanted something all on one floor for her. That being said, if it ever comes to a point where Mom needs memory care this place would be my first choice, I was very impressed by their memory care unit!
A Caring Home for Our Mother
M.Miller - Loved one of resident/client
Our mother has resided at Belmont Village for four years, first in Assisted Living and now in The Neighborhood (memory care). The management team has helped us determine her best care plan as she has aged and her needs have increased. The caregivers and nurses are excellent, we have great confidence in their compassion and expertise. We are pleased that we chose Belmont Village after considering many options, and we value our ongoing trust and confidence in the care they provide to our mother.
anonymous - Toured community
The only visible drawback to this facility is that it is further away from my home. Otherwise it would be a contender, at the appropriate time.
Lynda Hough-Bryant - Toured community
My only reservation was that it was further away than some other residential facilities.