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24 Hour Home Care - Encino

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17141 Ventura Boulevard Suite 205, Encino, CA 91316

32 reviews
For services offered:
(866) 374-4058
home-care
24 Hour Home Care - Encino
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24 Hour Home Care - Encino
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Anonymous
-
Family/friend
4.0
24 hour home care review
I honestly wasn't thrilled with 24 hour. I didn't feel like they were very proactive in taking care of things like laundry, etc and just sat there most of the time. So wouldn't want to go with them again. They were always there in time and for the most part friendly. Just not proactive.

About the facility
24 Hour Home Care - Encino

24Hr HomeCare can help you continue a full, active and healthy way of life providing a premier non-medical homecare tailored to your needs. 24Hr HomeCare is an award-winning company that has served local communities since 2008, and all offices are company owned and operated. Our team will go above and beyond ensuring you receive the highest level of customer service, dedication and quality care unmatched in the industry. We invite you to experience the 24Hr HomeCare difference today.

Amenities and Services * Personal Care Assistance (Bathing, Grooming, Dressing, Ambulation and Fall Prevention Assistance, Incontinence Care) * Diagnosis-Specific Meal Preparation * Homemaking Assistance (Light Housekeeping, Laundry, Household Maintenance) * Medication Reminders * Transportation/Errands (Doctor Appointments, Shopping, Prescriptions) * Bedside Support at a Hospital or Facility * Diagnosis-Specific Care that is Tailored to your Specific Needs in increments of 4 hours or more per shift * 24 Hour Accessibility * All 24Hr HomeCare Caregivers are W2 employees, and Registered Home Care Aides through the CA Dept. of Social Services, Bonded and Insured, and Covered by Worker's Compensation Insurance * Our Caregivers are Carefully Screened through a Rigorous 24-point Screening Process that Includes a Nationwide FBI/DOJ Livescan Criminal Background Check, Professional Reference...

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Senior living options offered

Home Care

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24 Hour Home Care - Encino
24 Hour Home Care - Encino

17141 Ventura Boulevard Suite 205, Encino, CA 91316

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TheKey - Los Angeles

3407 W 6th St # 709, Los Angeles, CA 90020

7.5
Review score
32 reviews
7.5
Review score
32 reviews
5 star
73%
4 star
9%
3 star
3%
2 star
9%
1 star
6%
Review score not available
Review score not available
Review score not available
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for 24 Hour Home Care - Encino

Overall Rating
4.3
Cleanliness
4.2
Friendliness
4.3
Care Services
4.2
Staff
Meals & Dining
Activities
4.2
Value for Cost
4.2
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 32 reviews
Anonymous - Family/friend
Home Care
January 16, 2024
4.0
Verified Review
24 hour home care review
I honestly wasn't thrilled with 24 hour. I didn't feel like they were very proactive in taking care of things like laundry, etc and just sat there most of the time. So wouldn't want to go with them again. They were always there in time and for the most part friendly. Just not proactive.
Raquel - Toured community
Home Care
June 6, 2019
0.5
Beware!
I am writing this review based on my personal experience with this company for my dad. This company from the start promised caregivers that would best suit my dad's personality. From the start there were multiple caregivers coming into my home. There was no stability of who was going to take care of him. My dad has dementia and needs consistency. I had to keep calling representatives to constantly replace poorly experienced caregivers. They would come into my home, leave my dad in his room and fall asleep in the living room on my couch. Another caregiver, refused to leave my home when I asked him to leave because he was sleeping in my kitchen. He actually got mad that I wanted him to leave. I was on the phone with a representative during the whole incident. The company also called him and told him to leave yet he didn't! I have no idea how they are employing people who are extremely unprofessional. It doesn't stop there! My dad who has had brain surgery fell 2 times under caregiver supervision and hit the floor with his head. We had to take him to the hospital. For the care that I am paying for and expecting this should not be happening. I made the company very aware about my expectations and complaints multiple times. They tried to change caregivers but continued to send me unqualified people who could not do the only thing I asked for which was STAY BY HIS SIDE. This is not the care I want for my dad. However, these were just a FEW of the experiences from the care my dad received. I talked to the manager [name removed] who was understanding but too little too late to make things right. There were multiple chances and opportunities for this company to give the service they promised. I preferred to go with another company that will make sure they employ quality caregivers. 24 Hour Home Care is aware of all my complaints and about this review. Extremely unfortunate to have to experience this I hope no one else has to.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous
Home Care
January 24, 2018
2.0
Verified Review
A Disaster
We used 24 Hr HomeCare's services for three weeks, and it was a disaster. I indicated very specific needs for my loved one including the ability to transfer my loved one and knowledge of Hoyer Lifts. About 80% of the people they sent over were not up to snuff. Two people that came were excellent, but the others were not trained properly for our needs. I had to call paramedics seven times in the three weeks we used 24 hr, and I called the company many times to reiterate our needs, but nothing changed.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
anonymous - Family/friend
Home Care
December 18, 2017
2.0
Verified Review
I would not recommend working with this agency
Working with this agency was like finding temporary help. It didn’t feel like they were really trying to find someone that would fit our needs. They have to ask the caregivers if they even want the job and half the time it seems like they lie to the caregivers to get them to go. The pay the caregivers receive is abysmal and it just seems like the agency doesn’t care whatsoever. I wish I could work with the caregivers directly and just keep the agency out of it. They’re rarely available during the weekends and it’s hard to speak to the same person more than once. The one person that did come out here was pretty good, the problem we had was with her availability and anytime we’d try to get them back, they would be too busy. I do not recommend them.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
anonymous - Toured community
Home Care
November 2, 2017
5.0
They were great, very professional when mom was just out of the hospital. Unfortunately they must be recommended by the hosp, one can't hire them from the outside.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
October 1, 2017
5.0
[Removed]Officer. Very good services. Expensive, but probably a tax write off They do everything including helping to outfit the home with accommodations.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
September 8, 2017
1.0
Verified Review
Never Showed UP
We were all set to use this service. I had someone from this agency come out and evaluate my wife and come up with a care plan and even made a deposit. The first day someone was supposed to come out no one ever did no call anything. The second day the same thing happened still no phone call for an explanation on the third day someone came out in the afternoon which was not the right time and I told them to leave I was no longer interested in using them anymore. I have not heard from them and they have yet to return any of my money for a service they did not perform.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous
Home Care
June 21, 2017
3.0
Verified Review
Good Service But Need One Consistent Caregivers
It is going good for my dad at home but the person that was helping has not been available. He liked the caregiver. He has someone new every week. He has dementia and it makes it difficult when a new person shows up. The service has been great for my dad.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous
Home Care
June 8, 2017
5.0
Verified Review
The First Great Agency
The services from 24 Hr HomeCare has been wonderful. Every person they have sent has been good with my mom. She likes every person that has come to the house to help her. [Removed] is making sure she is keeping in touch to check on us with the services. I would recommend this agency to my friends or family. We interviewed with them and loved all that we heard and started services with them.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Home Care
May 3, 2017
5.0
Verified Review
Satisfied with this service!
I am satisfied with the care that my loved one is receiving from 24 Hour Home Care! The staff are very friendly, they keep everything clean and sanitary, and they are sure to keep me posted on changes and updates. I am happy with the service that my loved one is receiving!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Home Care
June 13, 2016
4.5
Verified Review
They seemed to be helpful and reliable.
They seemed to be helpful and reliable. The insurance and just the system in general is difficult, but the agency was fine. The girl they sent was very nice and we didn't have any issues working with them specifically.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Resident/client
Home Care
February 23, 2016
5.0
Verified Review
Nice and convenient
We only needed the agency for a day and they came through and did exactly what was asked of them. Thankfully we did not need them on a consistent basis and it was great that they were still willing to help without a minimum of hours needed. I'd definitely use them again if the need arises.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous
Home Care
January 11, 2016
5.0
Verified Review
Professional
The administrative staff and the caregivers are very professional and caring at 24 Hour Home Care. They really worked with us on what we needed. The caregivers that they sent out were great and very competent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Lindsey Kenney - Toured community
Home Care
December 3, 2015
5.0
Verified Review
Review of 24 Hr Homecare - Encino, CA
24 HR Homecare is professional, knowledgable & compassionate. Their employees take a true interest in the people and communities they serve.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Iris Morales - Toured community
Home Care
December 3, 2015
5.0
Verified Review
Review of 24Hr Homecare - Encino, CA
Very good!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
November 9, 2015
5.0
Verified Review
Review of 24 Hr Home Care - Encino, CA
They are very easy to call and quick to respond. Caregivers are very good with the patients, never rushing, never curt, always respectful and accommodating.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Phoebe Carig - Toured community
Home Care
November 9, 2015
5.0
Verified Review
Review of 24 Hr Home Care - Encino, CA
24 Hr Homecare are very friendly - quick about getting back to you about their service - all staff are professional. I'd rate them as a 100 stars if possible. Thank you for everything. I love the fact that they visit our facility every Thursday and build great relationships with everyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
April Joy Daliva - Toured community
Home Care
November 9, 2015
5.0
Verified Review
Review of 24 Hr Home Care - Encino, CA
24 Hr Homecare is a very friendly and efficient company. They are very caring and personable. I trust our business relationship and would recommend them to anyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Victoria Smith - Toured community
Home Care
November 9, 2015
5.0
Verified Review
Review of 24 Hr Home Care - Encino, CA
24 hour home care is exceedingly professional. They are precise, friendly, and punctual. We love using 24 Hr Home Care for our additional services.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Christina Hickman - Toured community
Home Care
November 9, 2015
5.0
Verified Review
Review of 24 Hr Home Care - Encino, CA
I work at Sunrise Assisted Living of Woodland Hills. We use 24Hr Home Care a lot for our residents, they are reliable and always willing to help.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 32 reviews

Neighborhoods
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Frequently Asked Questions
about 24 Hour Home Care - Encino

A Place for Mom has scored 24 Hour Home Care - Encino 7.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (818) 385-0227 to reach a resident at 24 Hour Home Care - Encino.

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